Field Implementation Manager

Qlub; Los Angeles (CA); Presencial; USD 95 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Ownership over products

Challenging problems in payments

Fast-moving environment

Collaborative team

Visible impact

Resumo da oferta

qlub is scaling rapidly in the US restaurant market, and we’re seeking a Field Implementation Manager to own the successful launch of new partners. This field-based role spends most of your time on-site with restaurant teams, guiding venues from signed agreement to live operations.

You’ll coordinate with Sales, Operations, Product, and Tech to remove blockers, train staff, troubleshoot on-site, and ensure launches meet our standards.

Qualificações

• 3+ years in Implementation, Customer Success, Field Operations, or similar
• Proven experience managing end-to-end implementations or deployments
• Excellent in-person and written communication; strong stakeholder management

Responsabilidades

• Own end-to-end venue implementations from handover to launch and stabilization
• Coordinate with Sales, Operations, Product, and Technical teams for timely deliveries
• Conduct on-site venue visits to assess requirements and configure solutions
• Lead training and enablement for restaurant teams to ensure confident usage
• Troubleshoot on-site issues and drive resolutions with internal teams
• Manage multiple launches simultaneously with prioritization
• Document configurations and launch milestones accurately
• Monitor new venues during stabilization; address adoption issues
• Build relationships with restaurant partners and be the primary contact
• Identify recurring challenges and improve processes and tools
• Provide field feedback to product/ops to improve merchant experience
• Maintain high velocity while ensuring quality and partner experience

Conhecimentos

Field implementation

Customer success

Project management

Operations coordination

Travel

Ferramentas

CRM software

Office suite

Descrição da oferta de emprego

Why qlub

The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.

From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.

We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.

The role

qlub is scaling rapidly across the US, and we're looking for a Field Implementation Manager to own the successful launch of new restaurant partners across the market.

This is a field-based role. You'll spend most of your time on-site with restaurant partners, taking venues from signed agreements to fully live and operational. You'll coordinate implementation activities, configure and deploy qlub's solutions, train restaurant teams, troubleshoot issues, and ensure every launch meets our operational and customer experience standards.

You’ll work closely with Sales, Operations, Product, and Technical teams to remove implementation blockers and deliver a seamless launch experience. This role requires someone who is highly hands-on, commercially aware, and comfortable operating independently in a fast-moving environment.

If you enjoy being in the field, solving problems in real time, and taking ownership from "signed" to "live", this role is for you.

What you’ll own

• Own end-to-end venue implementations, from handover after contract signature through launch and stabilization
• Coordinate with Sales, Operations, Product, and Technical teams to ensure every implementation is delivered on time and to a high standard
• Conduct on-site venue visits to assess operational requirements, configure solutions, deploy hardware/software, and prepare restaurants for launch
• Lead hands-on training and enablement for restaurant owners, managers, and front-of-house teams to ensure they are confident using qlub
• Troubleshoot implementation and operational issues on-site, working with internal teams to drive issues through to resolution
• Manage multiple venue launches simultaneously, prioritizing activities based on launch timelines, venue requirements, and business impact
• Ensure all implementation requirements, configurations, and launch milestones are accurately documented and completed
• Monitor newly launched venues during the initial stabilization period, identifying adoption or operational issues and proactively addressing them
• Build strong relationships with restaurant partners and act as the primary implementation point of contact throughout the launch process
• Identify recurring implementation challenges and work with internal teams to improve processes, tools, and the overall launch playbook
• Provide feedback from the field to Product and Operations to help improve qlub's solutions and merchant experience
• Maintain high implementation velocity while ensuring quality, accuracy, and an excellent partner experience

Who you are

• You've done this before in a fast-moving, high-growth environment
• You move fast and make strong decisions with incomplete information
• You take real ownership and think like an operator, not a coordinator
• You're energized by hard problems in payments, hospitality, and customer experience

What you’ll need

• 3+ years of experience in Implementation, Customer Success, Field Operations, Account Management, Onboarding, or a similar customer-facing operational role
• Proven experience managing end-to-end implementations, launches, or deployments across multiple customers or locations
• Experience working with multiple stakeholders and coordinating projects against tight deadlines
• Exceptional in-person and written communication skills, with the ability to build trust quickly with customers and internal teams
• Strong problem-solving and project management skills with excellent attention to detail
• Comfortable working independently and managing your own schedule across a large geographic territory
• Valid US driver's license and access to reliable transportation
• Willingness to travel extensively within the assigned market and spend the majority of your time on-site with restaurant partners
• Fluency in English is a must

Nice to have

• Experience implementing hardware, SaaS, POS, payment, or other technology solutions
• Experience working with multi-location restaurant groups or enterprise customers
• Experience in a high-growth startup or scale-up environment

What we offer

• Real ownership over products that impact millions of diners and thousands of restaurants globally
• The opportunity to solve challenging problems in payments, hospitality, and customer experience
• A fast-moving environment where great ideas quickly become reality
• Close collaboration with experienced operators, builders, and industry experts
• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally

Ready to build?

Join us and help shape how the world pays at the table.

If that excites you,