Field HFC Technician: Outages, Repair & Network Care

Hood Canal Communications; Washington; Vor Ort; USD 52.000 - 78.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Benefit

Vacation Time

Sick Time

Paid Holidays

401k Plan

Zusammenfassung

Hood Canal Communications is seeking a hands-on HFC System Technician to maintain, troubleshoot, and repair our hybrid fiber-coaxial network, ensuring reliable broadband and telephony services for customers in Union, WA. The role involves responding to outages, routine maintenance, and supporting installation teams.

The ideal candidate has a high school diploma, a WA driver’s license, the ability to climb ladders, lift up to 75 lbs, and strong customer service and communication skills.

Qualifikationen

• High school diploma or equivalent required.
• Valid Washington state driver’s license with satisfactory driving record.
• Ability to climb ladders and operate aerial lifts.
• Willingness to work overtime, nights, and weekends for emergency restoration.
• Strong customer service and communication skills.
• Solid understanding of fiber optic and cable TV equipment, broadband concepts, RF, digital/analog transport, and line equipment.
• Proficiency with hand tools and advanced cable test equipment.
• Ability to read system designs from electronic files.
• Willingness to learn new technologies for system growth.
• Ability to prioritize and organize tasks.
• Familiarity with NEC and NESC standards.
• Knowledge of cable and AC/DC theory, construction practices, troubleshooting, and safety protocols.
• Stand and walk for extended periods, and lift up to 75 lbs.

Aufgaben

• Diagnose and repair service interruptions for telephony and broadband internet services; detect, troubleshoot, and resolve outages; perform emergency network restoration.
• Must be willing and available to work overtime and weekends when necessary.
• Conduct leakage detection and repairs using CLI ride outs.
• Provide bucket truck assistance for installation technicians.
• Perform construction maintenance, including splicing and activating aerial/underground coaxial cable.
• CATV power supply maintenance and activation.
• Maintain and stock vehicles and equipment for daily tasks.
• Troubleshoot network issues from the node through the distribution system to restore customer service.
• Complete daily paperwork and maintain tools and vehicle in good condition.
• Work and travel in all weather conditions.

Kenntnisse

Customer service

Communication

Prioritization

Learn new technologies

Safety awareness

RF knowledge

Fiber/cable tech

Ausbildung

High school diploma

Tools

Hand tools

Cable test equipment

Jobbeschreibung

Hood Canal Communications is seeking a hands-on HFC System Technician to maintain, troubleshoot, and repair our hybrid fiber-coaxial network, ensuring reliable broadband and telephony services for customers in Union, WA. The role involves responding to outages, routine maintenance, and supporting installation teams.

The ideal candidate has a high school diploma, a WA driver’s license, the ability to climb ladders, lift up to 75 lbs, and strong customer service and communication skills.