Field Hardware Engineer

OpenKrill; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Home office reimbursement

Baby bonus & parental leave top up

Online learning opportunities

EV purchase incentive

Job summary

Geotab is seeking a Field Hardware Technician who will support GO Focus pilots by validating, configuring, testing and troubleshooting camera and telematics hardware at customer sites, collecting reliable training data for AI models.

You will travel approximately 70% of the time, including internationally, and collaborate with Geotab's Video development team, Field Service, third-party installers, and resellers to ensure pilots work as intended.

Qualifications

• Willingness to travel ~70% internationally/US/Canada.
• Experience with vehicle electrical systems or automotive electronics.
• Ability to use handheld tools and diagnostic equipment.
• Strong documentation and communication skills.
• Ability to work independently in the field.

Responsibilities

• Validate and troubleshoot Geotab Video hardware on site.
• Configure, test, and calibrate camera/telematics systems.
• Collect data for training AI models.
• Support pilots from pre-pilot to closeout.
• Record field findings with clear evidence.
• Coordinate with customers, installers, and teams.
• Follow safety and data privacy requirements.

Skills

Travel flexibility

Field diagnostics

Technical troubleshooting

Documentation

Communication

Safety compliance

Education

Automotive/Electrical Tech degree

Engineering Tech degree

Tools

MyGeotab

Jira

Job description

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third- party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities – ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.

Who you are:

Geotab is seeking a Field Hardware Technician who will support GO Focus pilots by delivering rapid onsite product validation and diagnostic support at customer and pilot sites, validating, configuring, testing and troubleshooting camera and telematics hardware, and collecting reliable training data for Geotab's AI models. Reporting into Geotab's Video Product team, you will work with Video development, Field Service, third-party installers and Geotab resellers to make sure pilots work as intended. If you love technology and are keen to join an industry leader, we would love to hear from you!

What you'll do:

The Field Hardware Technician supports Geotab's Video team by delivering rapid onsite product validation and diagnostic support for enterprise customers and pilot sites. This role validates, tests, and troubleshoots Geotab Video systems end to end, including camera and telematics hardware, connectivity, firmware and configuration, as well as creating and collecting material for training of Geotab's AI models.

The technician supports pilots from pre-pilot preparation through completion, documents field findings, and helps generate controlled training data for new computer vision behaviors when customer footage is unavailable. This role requires strong practical problem-solving skills, attention to detail, safe vehicle operation, and a willingness to travel frequently to customer and test sites. Success in this role means pilots that work as intended. You act as the eyes and ears of the Video development team on the ground, representing Geotab and providing clear, reproducible evidence of what is happening in the field.

How you'll make an impact:

• Travel to customer, partner, pilot, and test locations to validate and troubleshoot Geotab Video hardware.
• Perform pre-pilot readiness checks, configuration, and validation to confirm Geotab Video systems are set up to work as intended.
• Diagnose why a system is not working as intended, tracing symptoms such as video loss, missing events or connectivity drops across power, hardware, connectivity, SD cards, firmware and configuration.
• Own assigned validation and diagnostic activities throughout the enterprise pilot lifecycle, from preparation through pilot closeout.
• Work directly with customers, Field Service, third-party installers, resellers, and internal teams to diagnose issues, communicate evidence and coordinate resolution with the accountable owner.
• Capture accurate diagnostic information, including logs, photos, vehicle details and steps to reproduce, document completed work, and communicate findings and next steps.
• Escalate complex or recurring issues with clear technical details and supporting evidence, including Jira tickets for Video engineering.
• Maintain readiness of mobile camera kits, tools, spare parts, and other field equipment.
• Support controlled data-collection activities on designated development and test vehicles, including camera-kit installation, and safely staging and recording target driving scenarios.
• Follow test procedures and data-collection instructions to produce reliable video footage and associated test-case information for the Vision team.
• Identify recurring installation, hardware, or product issues and share field feedback with engineering, product, and support teams.
• Act as the eyes and ears of the Video development team on site, representing Geotab professionally.
• Support Video development with hands-on field and hardware work, such as prototype and accessory testing, when not supporting a pilot.
• Route installation and service issues to Field Services with clear diagnostic evidence, and agree escalation contacts for each pilot.
• Follow all applicable health, safety, privacy, security, and customer-site requirements.
• Perform other duties as assigned.

What you'll bring to the role:

• Equivalent combination of education and/or work experience in related field may be substituted. Recent graduates with strong technical fundamentals are encouraged to apply.
• Post-secondary certificate, diploma, or degree in Automotive Technology, Electrical or Electronics Technology, Mechatronics, Engineering Technology, Computer Systems, or a related field is preferred.
• Willingness and ability to travel approximately 70% of the time, including internationally (United States and Canada).
• Basic knowledge of vehicle electrical systems, wiring, power connections, or automotive electronics.
• Ability to use hand tools, diagnostic equipment, test equipment, and installation materials safely.
• Familiarity with MyGeotab or Jira is an asset.
• Ability to troubleshoot technical issues systematically and identify likely root causes.
• Familiarity with vehicle-mounted cameras, telematics devices, GPS equipment, networking, or connected-vehicle technology is an asset.
• Ability to read device logs and data to help diagnose issues.
• Ability to follow detailed installation, calibration, testing, and data-collection procedures.
• Strong attention to detail and ability to document technical work accurately.
• Clear verbal and written communication skills.
• Ability to work independently in the field while collaborating effectively with customers and internal teams.
• Comfortable working in changing environments, including vehicle bays, parking lots, customer sites, and outdoor locations.
• Ability to safely handle customer and company equipment and maintain organized field kits.
• Commitment to workplace safety, data privacy, and professional customer interactions.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Why job seekers choose Geotab:

Flex working arrangementsHome office reimbursement programBaby bonus & parental leave top up programOnline learning and networking opportunitiesElectric vehicle purchase incentive programCompetitive medical and dental benefitsRetirement savings program

*The above are offered to full-time permanent employees only

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed