Field Fiber Splicer – 24/7 On-Call Tech (Dover, DE)

IQ Fiber; Dover (DE); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

IQ Fiber is seeking a Fiber Splicer to install, splice, test, certify, and repair our fiber network. This role is predominantly field-based, spending time on customer premises to deliver reliable service and ensure a smooth customer experience.

You will operate OTDR and other diagnostic tools, splice drops to NIDs, and maintain splitters, patch panels, and cabinets while upholding safety and quality standards.

Qualifications

• 3-5 years of telecommunications experience required; strong knowledge of fiber splicing, OSP infrastructure, and network testing practices.
• Proficiency with optical test equipment including OTDR, PON meters, volt/ohm meters, and toners; competency with core alignment splicing machines for drops and pigtails.
• Must have and maintain a valid driver's license with a clean MVR and pass a pre-employment screening; ability to drive during nighttime and adverse weather conditions.
• Computer skills sufficient to process trouble tickets; proficiency with Microsoft Excel and Word.

Responsabilités

• Splice fiber optic drops and pigtails using a core alignment splicing machine; repair underground drop pipes and splices to the premise NID.
• Install, maintain, and troubleshoot OSP distribution fiber from main hubs to end users; manage splitters, patch panels, and NIDs.
• Place fiber inside customer premises from single-family homes to MDUs with precision and professionalism.
• Use OTDR, PON meters, volt/ohm meters, toners, and other tools to test, certify, and validate IQ Fiber services.
• Respond to and resolve service outages quickly, stay available during on-call periods, and support emergency response during outages.
• Perform contractor QA checks and ensure field work meets safety, technical standards, and quality expectations.
• Deliver high-level customer service in all residential and commercial environments with professional communication.
• Maintain safety, productivity, quality, and workmanship; ensure compliance with OSHA and IQ Fiber policies.
• Keep equipment in field-ready condition; maintain vehicle cleanliness and wear IQ Fiber branded clothing.
• Support after-hours and weekend work as needed.
• All other duties as assigned.

Connaissances

Telecommunications experience

Fiber splicing

Customer service orientation

Outils

OTDR

PON meters

Volt/ohm meters

Toners

Core alignment splicing machines

MS Excel

MS Word

Description du poste

IQ Fiber is seeking a Fiber Splicer to install, splice, test, certify, and repair our fiber network. This role is predominantly field-based, spending time on customer premises to deliver reliable service and ensure a smooth customer experience.

You will operate OTDR and other diagnostic tools, splice drops to NIDs, and maintain splitters, patch panels, and cabinets while upholding safety and quality standards.