Field Equipment Service Technician - Repair & Install

Henry Schein; Pennsylvania; Hybrid; USD 42,000 - 65,000; Full time

Job summary

Henry Schein is seeking an Equipment Service Technician to provide repair and installation services for equipment in practitioner offices. You will work under supervision of a Lead Technician or Project Coordinator and collaborate with experienced technicians to improve service quality and customer satisfaction.

The role requires basic troubleshooting, strong customer service skills, and the ability to travel within a defined geographic territory, with on-site visits and hands-on maintenance.

Qualifications

• Typically, 2+ years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.
• Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.
• Working knowledge of hydraulics, mechanical and electrical systems.

Responsibilities

• Provides repair services to customers in a courteous and professional manner.
• May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.

Skills

Basic troubleshooting skills

Independent self-starter

Basic computer skills

Interpersonal / communication skills

Professionalism

Accuracy and detail-orientation

Education

High School diploma / vocational training

Associates degree or technical certification preferred

Job description

Henry Schein is seeking an Equipment Service Technician to provide repair and installation services for equipment in practitioner offices. You will work under supervision of a Lead Technician or Project Coordinator and collaborate with experienced technicians to improve service quality and customer satisfaction.

The role requires basic troubleshooting, strong customer service skills, and the ability to travel within a defined geographic territory, with on-site visits and hands-on maintenance.