Field Engineering Specialist Rochester, New York

Roche; New York (NY); On-site; USD 75,000 - 139,000; Full time

Job summary

Roche is seeking a Field Engineering Specialist based near Rochester, NY, to repair, install and service Roche products in customers' labs. The role requires travel and on-site support, diagnosing mechanical, hardware, and software issues while maintaining strong customer relationships.

You will document activities, contribute to quality improvements, and support lab customers in your territory, with up to 10% overnight travel.

Qualifications

• High school diploma and 2 years of technical school or equivalent military training or work experience are required.
• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice
• Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.
• The ability to travel, including overnight travel, is a requirement for this role.

Responsibilities

• Travel and showcase expertise in technical repair and installation for Roche assigned product lines.
• Provide service to laboratory customers in assigned territory; on-site service, repair, and installation.
• Serve as a customer contact for technical and service-related issues; perform preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document all activities and contribute to quality improvement to maximize customer satisfaction.

Skills

Field service

Travel readiness

Diagnostics

Preventative maintenance

Customer service

Technical documentation

Education

High school diploma + technical training

Bachelor's degree in a relevant field + 1-2 years experience

RD Services training/certification

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity

• Roche Support Network is dedicated to providing exceptional support to customers
• As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines
• You will offer valuable service to laboratory customers in your assigned territory
• The role involves routine technical support, on-site service, repair, and installation of Roche products
• You will serve as a customer contact for technical and service-related issues and perform preventative maintenance
• The position requires diagnosing and resolving mechanical, hardware, software, and system failures
• You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction

This is a field-based role that requires daily travel and up to 10% overnight travel. Our ideal candidate would reside in Rochester, New York, or within a 40-mile radius of the area.

Who You Are

• High school diploma and 2 years of technical school or equivalent military training or work experience are required
• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice
• Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory
• The ability to travel, including overnight travel, is a requirement for this role

Preferred Requirements

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential

Relocation benefits are not available with this job posting.

The expected salary range for this position based on the primary location of New York is $74,600.00 - $138,600.00 USD Annual USD annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.