Field Engineering Specialist - Tissue Diagnostics - Los Angeles, CA

F. Hoffmann-La Roche AG; Los Angeles (CA); On-site; USD 75,000 - 139,000; Full time

Job summary

Roche is seeking a Field Engineering Specialist to service tissue diagnostics in the Los Angeles area. The role includes on-site installation, preventative maintenance, and rapid repair of Roche products, with travel up to 20% and a strong emphasis on delivering superior customer support.

Ideal candidates have extensive field service experience, solid electronics and IT knowledge, and the ability to work after hours when needed.

Qualifications

• 5+ years of progressive field service or repair experience in high-tech equipment.
• Strong knowledge of electronics, electro-mechanical systems, and IT concepts.
• Able to travel including overnight travel as required.

Responsibilities

• Provide on-site service, installation and preventive maintenance for Roche products.
• Diagnose and resolve mechanical, hardware, software, and system failures in the field.
• Document activities and maintain customer relationships for satisfaction.

Skills

Field service experience

Technical repair

Installation proficiency

Customer support

Education

Bachelor's degree in a relevant field

Technical certification

Tools

Electronics testing equipment

Job description

## Field Engineering Specialist - Tissue Diagnostics - Los Angeles, CACandidatar-se: Los Angeles: Tempo integral: Publicado hoje: Data de término: 14 de outubro de 2026 (14 dias restantes para se candidatar): 202609-123009At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.### ### The PositionRoche Support Network offers an exciting opportunity for individuals who are passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care. **The Opportunity*** Roche Support Network is dedicated to providing exceptional support to customers.* As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines.* You will offer valuable service to laboratory customers in your assigned territory.* The role involves routine technical support, on-site service, repair, and installation of Roche products.* You will serve as a customer contact for technical and service-related issues and perform preventative maintenance.* The position requires diagnosing and resolving mechanical, hardware, software, and system failures.* You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction. *This field-based role requires up to 20% travel. This person will support Los Angeles, CA (Ideal candidate to live in Los Angeles, CA)* **Who You Are*** High school diploma and 2 years of technical school or equivalent military training or work experience are required.* 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice.* Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.* The ability to travel, including overnight travel, is a requirement for this role. **Preferred** **Requirements*** 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.* Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.* The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential. **Relocation benefits are not available for this position.** The expected salary range for this position based on the primary location of California is $74,600.00 - $138,600.00 USD Annual USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.