Field Engineering Specialist

ABB Ventures; Town of Texas (WI); Remote; USD 51,000 - 95,000; Full time

Job summary

ABB Ventures is seeking a Field Engineering Specialist to enhance customer operations through quality service delivery. This entry-level role involves executing service work and providing technical support, requiring travel and problem-solving skills. Ideal candidates should possess relevant educational backgrounds and familiarity with electrical systems.

Qualifications

• 1 year relevant experience for Associate degree or 3 years for High school diploma.
• Experience in AC/DC drive systems installation and troubleshooting.
• Ability to interpret circuit diagrams and technical specifications.

Responsibilities

• Execute service work and deliver quality customer service.
• Identify opportunities to improve customer operations.
• Prepare material lists and ensure availability for service activities.

Skills

Customer service

Technical support

Analysis

Education

Associate degree

High school diploma/GED

Bachelor’s degree in engineering or technical field

Job description

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At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

16

This position reports to

Field Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations. The work model for the role is: remote This role is contributing to the Motion division in the United States. You will be mainly accountable for: Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points. Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform. Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities. Acting as trainer when needed, for field service associates and customers.

Qualifications For The Role

• Associate degree and 1 year of relevant experience or High school diploma/GED and 3 years of relevant experience or a combination of 3 years of military education/experience required. Bachelor’s degree in engineering or technical field preferred but not required.
• Previous experience in installing, testing, repairing or troubleshooting AC/DC drive systems and their associated controls.
• Ability to interpret circuit diagrams, wiring diagrams, assembly drawings, technical manuals, and technical specifications.
• Ability to travel up to 80% of the time.
• Maintain a valid driver’s license.
• Willing to provide technical support during evenings and weekends on a rotating schedule.
• Work Environment: While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions; performs work related travel; and is occasionally exposed to extreme heat, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate, occasionally loud. The employee is regularly required to talk, hear, stand, walk, and sit; use hands to manipulate and control tools, handle, or touch objects, tools, or controls; reach above shoulders; climb or balance; stoop, kneel, or crouch; and taste or smell.
• Candidate must already have a work authorization that would permit them to work for ABB in the United States.
  
  

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner. MyBenefitsABB.com While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $51,100 and $94,900 annually plus overtime.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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