Field Engineer II

上海展浪信息技术有限公司; Cleveland (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Company vehicle provided

Health, dental & vision, 401k

Overtime & travel compensation

PPE and daily health assessments

Job summary

Acuative, the nation's leading independent provider of telecommunications field services, seeks a Field Service Technician to install and maintain voice and data networks, servers, and retail technology systems across the assigned market. You will cover customer sites, perform cable extensions, and support hardware across multiple platforms.

You should have an associates degree in IT and relevant certifications; readiness to travel within the region and work after hours as needed is required.

Qualifications

• Experience with networking hardware and topologies.
• Familiarity with Cisco products and CLI.
• Understanding of VOIP and telephony systems.
• Experience with desktop PC and server hardware.
• Ability to pull and terminate cabling.
• Must be able to travel within assigned region.

Responsibilities

• Install and maintain networking hardware including routers, switches, and WAPs.
• Install and maintain telephony equipment and circuits.
• Hardware break/fix support for Cisco UCS servers and Nexus switching equipment.
• Installation and support of retail technology systems – POS, Digital Signage, and Video Surveillance Systems.
• Circuit extensions and structured cabling.
• Site surveys and site audits.
• Maintain company vehicle, inventory, and tools to departmental standards.
• Accurately and timely submission of all job-related documents and deliverables.

Skills

Networking hardware

Cisco CLI

VOIP & PBX

PC/Server hardware

Cable installation

Ladders & power tools

MS Office

Documentation

Travel flexibility

On-call

Education

Associate degree in Information Technology

Certifications: CompTIA, Cisco, Cabling, PBX

Cisco CCT Route/Switch & CCT Data Center within 90 days

Tools

Cisco equipment

Cable testing tools

Structured cabling tools

Job description

Acuative, the nation's leading independent provider of telecommunications field services, seeks a Field Service Technician. The successful candidate will spend the majority of their time covering the (MARKET) area providing installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network based hardware.

Primary Duties and Responsibilities

• Installation and maintenance of networking hardware including routers, switches, and WAP’s.
• Installation and maintenance of telephony equipment and circuits.
• Hardware break/fix support for Cisco UCS servers and Nexus switching equipment.
• Installation and support of retail technology systems – POS, Digital Signage, and Video Surveillance Systems.
• Circuit extensions and structured cabling.
• Site surveys and site audits.
• Maintain company vehicle, inventory, and tools to departmental standards.
• Accurately and timely submission of all job-related documents and deliverables.

Preferred Qualifications

• Working knowledge of networking hardware and topologies.
• Familiarity with Cisco networking products and interfacing through Cisco CLI.
• Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support.
• Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers.
• Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment.
• Ability to provide configuration support for a variety of technology platforms through console and remote applications.
• Experience with LEC circuit identification and extensions.
• Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments.
• Ability to operate basic power tools – drills, saws, etc.
• Work on ladders and lifts where required.
• Working knowledge of Microsoft Office applications (Excel & Word).
• Ability to follow detailed job documents.
• Must be willing to travel within assigned region to meet customer SLAs.
• On-call, after hours, and weekend work may be required.
• Must possess a valid drivers’ license with good driving record.

Education & Certifications

• Associates degree in Information Technology or equivalent experience.
• CompTIA, Cisco, Cabling, and PBX system certifications a plus!
• Selected candidates will be required to attend a one week hardware training course at our Global Technology Center in Strongsville, OH.
• Selected candidates must obtain Cisco CCT Route/Switch and CCT Data Center certifications within 90 days of employment at Acuative.

Field Service Technician

• Full Time Positions include overtime, pay for travel and overnight stays, health insurance, dental & vision and 401k.
• All new hires will train and achieve two Certifications within 90 days of hire – CCT Data Center and CCT Route/Switch.
• Company Vehicle Provided.
• Daily Health & Wellness assessments, PPE and personal sanitizer is provided.