Field Engineer (Hybrid)

Nightwing; Huntsville (AL); Hybrid; USD 85,000 - 130,000; Full time

Job summary

Nightwing is seeking a Field Engineer (Hybrid) to support integration and fielding of Cyber products at customer sites. You will be the technical face of our solutions, handling deployment, support, and user manual development while coordinating feedback to product teams.

The role requires an active Secret clearance, strong troubleshooting, and excellent communication skills; travel up to 50% is expected as you work with DoD and civilian customers.

Qualifications

• Strong technical troubleshooting and problem-solving skills.
• Experience with software deployment and system integration.
• Customer-facing communication skills (verbal and written).
• Ability to work independently in customer environments.
• System and application debugging experience.
• System administration and security of Linux and/or Windows operating systems.
• Understanding of networking concepts and protocols.
• Technical documentation skills (user manuals, integration guides).
• Ability to train customers on product usage.
• Willingness to travel to customer sites (up to 50%).

Responsibilities

• Serve as the technical face of our products in customer environments.
• Support deployment, fielding, and ongoing customer support.
• Develop and own user manuals and coordinate feedback to product teams.

Skills

Troubleshooting

System integration

Customer-facing

Independent work

Debugging

Linux/Windows security

Networking concepts

Technical documentation

Training customers

Travel up to 50%

Tools

ServiceNow

Jira

Job description

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.

Field Engineer (Hybrid)

Work at the forefront of cybersecurity research and development, delivering capabilities to protect national security. Our projects cover the spectrum of security technologies, hardware architectures, and operating systems; if it runs code, we're interested in its security. We see the impact we have on our nation's security each day. We ensure our engineers have the tools they need to excel and we recognize superb results.

We're seeking a Field Engineer to support integration, fielding, and support of Cyber products with customers. You'll be the technical face of our products in customer environments, handling everything from initial deployment through ongoing support. This role requires strong technical skills, excellent customer communication abilities, and a willingness to travel to customer sites. You'll also own user manual development and coordinate customer feedback back to our product development teams.

Security Clearance

• An active Secret clearance is required **

Requires a Secret Clearance.

Qualified applicants may be subject to a security investigation and must meet minimum qualifications for access to classified information. U.S. Citizenship is required. Qualified applicants must meet the requirements to obtain and maintain a Secret government security clearance.

Required Skills Include

• Strong technical troubleshooting and problem-solving skills
• Experience with software deployment and system integration
• Customer-facing communication skills (verbal and written)
• Ability to work independently in customer environments
• System and application debugging experience
• System administration and Security of Linux and/or Windows operating systems
• Understanding of networking concepts and protocols
• Technical documentation skills (user manuals, integration guides)
• Ability to train customers on product usage
• Willingness to travel to customer sites (up to 50%)

The product team works with a large array of technologies, tools, and concepts, so other valuable skills and experience include:

• Experience supporting government (especially DoD) customers
• Knowledge of OS internals (Linux and/or Windows)
• Understanding of C/C++ and ability to read code for troubleshooting purposes
• Bash and/or Batch scripting for automation
• Experience with build systems and software installation
• TPM and Secure Boot technologies
• DOD System Security Engineering and standards (RMF, Cyber Resiliency, Anti-Tamper, etc.)
• Virtualization technologies (QEMU, KVM, VMWare, VirtualBox, Hyper-V, etc.)
• Understanding of system security and hardening
• Experience with ticketing and support systems (ServiceNow, Jira, etc.)
• Ability to synthesize customer feedback for product improvement

Our ideal candidate is someone who enjoys working with customers, has strong technical skills to solve complex problems in the field, can communicate effectively across technical and non-technical audiences, and thrives in dynamic environments.

Our Interviews

Our interviews are technical but will also assess your customer communication skills. Be prepared to tell us about your technical background, walk through examples of complex customer issues you've resolved, and demonstrate your approach to customer support. We hope you will enjoy the dialog with our team!

At Nightwing, we value collaboration and teamwork. You’ll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we’ll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.

Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.

Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.