Field Engineer – Energy

Jobtailor; Duncan (SC); On-site; USD 85,000 - 115,000; Full time

Job summary

Jobtailor in Duncan, SC, seeks an experienced field service professional to support installation training and on-site deployments for electrical utility projects.

You will lead hands-on product training, assist with installation questions, and develop training materials while coordinating with product managers and sales teams. Travel to customer sites is expected.

Qualifications

• Strong writing skills for training content development and customer communication.
• Strong verbal skills for effective internal and customer communication.
• Willing and able to conduct customer trainings, high voltage product demonstrations, and troubleshoot customer product issues in the field.
• Develop expertise in AFL’s optical products and hardware used by utility market customers to provide the same customer training and support as AFL’s electrical conductor accessories.
• Professional skills: advanced problem-solving skills.
• Good organization and time management skills.
• Excellent oral and written communication skills.
• Strong analytical capabilities.
• Good presentation skills.
• Moderate skills with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint.
• (Preferred) Experience with AFL products or equivalent (substation accessories, bus conductors, compression accessories, cable motion control hardware, formed wire cable hardware, and the related tools).
• (Preferred) Current or previous electrical line worker qualification (e.g., Line Apprentice 4, B-Class Lineman, A-Class Lineman, Journeyman) with transmission line or substation construction background.
• Distribution line background will also be considered.

Responsibilities

• Travel to customer sites and train end users on proper installation techniques.
• Support customer projects through on-site support for installation training, field failure investigations, on-site supervision, or direct installation support.
• Provide hands-on product training and installation support to customers.
• Assist customers with product installation questions.
• Provide support to further develop installation and training documentation for products.
• Assist with new product development by providing installation insight.
• Support the development of application notes, instruction manuals, and application videos for products, installation procedures and applications.
• Interact with product managers, application engineers, sales team, and customer service representatives as required.
• Develop and/or update procedures and documentation for the area as applicable.
• Follow, know, promote, and demand the fulfillment of the Environment, Health and Safety (EHS) policy, rules, procedures, and operative controls to maintain and improve performance on these matters.
• Identify client’s requirements on sustainability needs from our products.
• Inform EHS department for any requirements from clients that involve new materials or processes changes to identify environmental, health and safety impacts.

Job description

Responsibilities

• Support customer projects through on-site support for installation training, field failure investigations, on-site supervision, or direct installation support.
• Provide hands‑on product training and installation support to customers.
• Assist customers with product installation questions.
• Provide support to further develop installation and training documentation for products.
• Assist with new product development by providing installation insight.
• Support the development of application notes, instruction manuals, and application videos for products, installation procedures and applications.
• Interact with product managers, application engineers, sales team, and customer service representatives as required.
• Travel to customer sites and train end users on proper installation techniques.
• Develop and/or update procedures and documentation for the area as applicable.
• Follow, know, promote, and demand the fulfillment of the Environment, Health and Safety (EHS) policy, rules, procedures, and operative controls to maintain and improve performance on these matters.
• Identify client’s requirements on sustainability needs from our products.
• Inform EHS department for any requirements from clients that involve new materials or processes changes to identify environmental, health and safety impacts.

Requirements

• Advanced installation knowledge of electrical distribution and transmission products.
• 5+ years of experience in the electric utility field with a solid understanding of the electric utility industry.
• Hands‑on field experience in electric utility line work in the distribution, transmission and/or substation environments.
• Demonstrated understanding of transmission, substation, and/or distribution construction & maintenance applications.
• Strong writing skills for training content development and customer communication.
• Strong verbal skills for effective internal and customer communication.
• Willing and able to conduct customer trainings, high voltage product demonstrations, and troubleshoot customer product issues in the field.
• Develop expertise in AFL’s optical products and hardware used by utility market customers to provide the same customer training and support as AFL’s electrical conductor accessories.
• Professional skills: advanced problem‑solving skills.
• Good organization and time management skills.
• Excellent oral and written communication skills.
• Strong analytical capabilities.
• Good presentation skills.
• Moderate skills with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint.
• (Preferred) Experience with AFL products or equivalent (substation accessories, bus conductors, compression accessories, cable motion control hardware, formed wire cable hardware, and the related tools).
• (Preferred) Current or previous electrical line worker qualification (e.g., Line Apprentice 4, B‑Class Lineman, A‑Class Lineman, Journeyman) with transmission line or substation construction background.
• Distribution line background will also be considered.