Field Engineer, Boston

Carestream Health; Massachusetts; Sur place; USD 46 000 - 58 000; Plein temps

Avantages offerts par ce poste

Company vehicle

Laptop provided

Cell phone provided

Annual incentive plan

Benefits package

Résumé du poste

Carestream Health is seeking a Field Service Engineer based in Boston to install, troubleshoot, service, and maintain X-ray imaging equipment at hospital and imaging centers. You will manage customer relationships, generate service revenue, and ensure compliance with regulatory requirements, often traveling overnight and supported by a company vehicle and gear.

The role covers laser printers, networks, CR/DR X-ray systems, radio fluoroscopy, and other hospital devices; you’ll work remotely from

Qualifications

• Associate degree in electronics or equivalent with related experience.
• 2+ years in diagnostic imaging or 4+ years in electronics, preferably in a field service role.
• Strong PC and networking knowledge, including Microsoft Office.
• Ability to read schematics and troubleshoot electronic, mechanical, and network issues.
• Valid driver's license and clean driving record.

Responsabilités

• Own customer relationships with pro-active visits.
• Provide timely communications to customers and stakeholders regarding issues.
• Escalate issues as needed and meet commitments.
• Generate revenue growth by offering solutions within the service portfolio.
• Perform PMs, FCOs, installations and related tasks.

Connaissances

Imaging diagnostics experience

Networking knowledge

PC proficiency

Field service experience

Customer service

Formation

Associate degree in electronics or related

Description du poste

Carestream is a global provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; and contract manufacturing.

And the work we do matters. Our products and solutions help make everyday heroes days a little easier, improve patients’ lives, and makes a difference in our communities. And it couldn’t be done without our team of hard-working, talented and caring individuals.

We are proud to have been recognized by our employees and alumni as one of America’s Best Midsize Employers and America’s Best Employers for Engineers.

Compensation: $33.42 to $41.78 (starting) per hour

*This range reflects Carestream’s good faith estimate to pay fairly as starting wage. Offers will be tailored within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process, as well as geographic market differentials for the position.

Position Summary:

• You will support the X-Ray Systems business as a Field Service Engineer based in Boston. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.
• The Field Engineer services laser printers, networks, CR & DR X-ray imaging equipment, radio fluoroscopy equipment, and other hospital equipment.
• The Field Engineer position involves working in the medical imaging field so you will be servicing our customer base primarily in hospitals and imaging centers.
• This position involves possible overnight travel and will be based in a home office.
• A company provided vehicle, laptop, and cell phone are included. Benefits include an annual incentive plan and a benefits package.
• Field Service Engineers need to live within the territory.

Position Responsibilities:

Customer Ownership

• Build credibility and trust with customers by conducting pro-active customer visits.
• Provide appropriate, timely, and regular communications to customers and internal key stakeholders regarding customer and equipment issues.
• Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.
• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times.
• Understand the customer's business and competitive environment.
• Generate revenue growth by offering solutions aligned with the service portfolio.
• Teamwork
• Adopt, develop, and implement best practices.
• Actively seeks to mentor others
• Actively participates as a member of the regional work team and works to improve team processes.

Compliance

• Operate under the required knowledge of State and Federal regulatory requirements.
• Adheres to established training, quality, and safety requirements.
• Manages company assets effectively in accordance with established processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.
• Performs all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, Field
• Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
• Independently resolve equipment and customer issues.
• Independently complete PMs, FCOs, installations, and all related tasks.
• Independently diagnose and resolve electronic, network, and mechanical problems. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
• May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation, if appropriate.

Required Skills & Education:

• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• 2+ years of experience in diagnostic imaging or 4+ years of experience in the electronics industry, preferably in a field service environment.
• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
• Ability to read and interpret schematics and site drawings with minimal assistance.
• Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
• Ability to adapt to changing work requirements in a complex, fast-paced environment.
• Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives.
• Ability to demonstrate exceptional customer service skills.
• Ability to communicate, written and verbally, with various levels of employees and customers.
• Must have and maintain a valid driver’s license and driving record that is compliant with Fleet Policy.

Desired Skills:

Experience with X-Ray, Complex Medical Device, Knowledge of Carestream Equipment

Physical Requirements:

• Frequently lifting, carrying, pushing, or pulling up to 20 pounds. Occasionally lifting or carrying items over 70 pounds.
• The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays may be required.
• Job operates in the hospital/medical environment and remotely from a home office location.
• Required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties.

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

All Carestream employees must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process,