Field Engineer, Rochester

Onestopndt; City of Rochester (NY); Hybrid; GBP 53,000 - 68,000; Full time

Benefits offered by this job

Company vehicle

Laptop provided

Cell phone

Annual incentive plan

Benefits package

Job summary

Carestream is seeking a Field Service Engineer to install, troubleshoot, service, and maintain X-ray imaging equipment at customer sites across hospitals and imaging centers. The role involves travel, overnight stays, and working from a home office within the assigned territory.

Ideal candidates have 2+ years in diagnostic imaging or electronics, an electronics degree, and a valid driver’s license. US work authorization is required; sponsorship is not offered.

Qualifications

• Associate Degree in electronics or equivalent; BSEE/BSEET/BSME/BSMET preferred.
• 2+ years in diagnostic imaging or electronics, preferably in field service.
• Proficient in computers and networking; MS Office suite.
• Ability to install, diagnose, and repair imaging equipment with the necessary tools.
• Must have valid driver’s license and clean driving record.
• US work authorization is a precondition of employment; sponsorship not offered.
• Field Service Engineers must live within territory or reasonable commuting distance.

Responsibilities

• Install, troubleshoot, service, and maintain X-ray imaging equipment.
• Manage customer relationships and generate service revenue.
• Travel as needed, including overnight stays.
• Operate from a home office with company vehicle.

Skills

Electronics troubleshooting

Diagnosing imaging equipment

Networking basics

PC proficiency (MS Office)

Valid driver’s license

Education

Associate Degree in electronics

BSEE/BSEET/BSME/BSMET preferred

Tools

Carestream equipment knowledge

Test equipment usage

Job description

Innovation that sparks imagination. Continue on to your next challenge with us.

Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial, medical, electronic and other applications—all backed by a global service and support network. Carestream’s diagnostic imaging technology systems are at work in 90 percent of hospitals worldwide.

At Carestream, we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact. Join our global team of 3,000+ professionals!

Position Summary:

• You will support the X-Ray Systems business as a Field Service Engineer based in Rochester, NY. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.
• The Field Engineer services laser printers, networks, CR & DR X-ray imaging equipment, CT scanners, radio fluoroscopy equipment, and other hospital equipment.
• The Field Engineer position involves working in the medical imaging field so you will be servicing our customer base primarily in hospitals and imaging centers.
• This position involves possible overnight travel and will be based in a home office.
• A company provided vehicle, laptop, and cell phone are included. Benefits include an annual incentive plan and a benefits package.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
• Field Service Engineers need to live within the territory or within a reasonable commuting distance to assigned territory.

Position Responsibilities:

• The Field Engineer services laser printers, networks, CR & DR X-ray imaging equipment, CT scanners, radio fluoroscopy equipment, and other hospital equipment.
• The Field Engineer position involves working in the medical imaging field so you will be servicing our customer base primarily in hospitals and imaging centers.
• This position involves possible overnight travel and will be based in a home office.
• A company provided vehicle, laptop, and cell phone are included. Benefits include an annual incentive plan and a benefits package.

Required Skills & Education:

• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• 2+ years of experience in diagnostic imaging or in the electronics industry, preferably in a field service environment.
• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
• Ability to communicate, written and verbally, with various levels of employees and customers.
• Must have and maintain a valid driver’s license and driving record that is compliant with Fleet Policy.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
• Field Service Engineers need to live within the territory or within a reasonable commuting distance to assigned territory.

Desired Skills:

• Experience with X-Ray, Complex Medical Device, Knowledge of Carestream Equipment
• Job operates in the hospital/medical environment and remotely from a home office location.
• Required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties. Customer requirements may include, but are not limited to, drug testing and immunizations as dictated by the customer or facility policy.

Physical Requirements:

• Frequently lifting, carrying, pushing, or pulling up to 20 pounds. Occasionally lifting or carrying items over 70 pounds.
• The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air may be required.
• Must be flexible in working hours as this position will infrequently require customer support during non-regular business hours, occasional overtime, and/or weekend work as necessary.

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.