Field Engineer, Colorado

Carestream Health; Central City (CO); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Company vehicle

Laptop provided

Cell phone provided

Home office

Job summary

Carestream Health is seeking a Field Service Engineer based in Colorado to install, troubleshoot, service, and maintain X-ray imaging equipment at hospital and imaging center sites. You will manage customer relationships, ensure regulatory compliance, and drive service revenue while traveling as needed.

The role includes a company-provided vehicle, laptop, and cell phone, with duties that may require overnight stays and home-office work arrangements.

Qualifications

• Associate Degree in electronics or equivalent; required for field servicing.

Responsibilities

• Install, troubleshoot and service Carestream X-ray imaging equipment at customer sites.
• Manage customer relationships and generate service revenue.
• Ensure regulatory compliance and maintain equipment at hospitals and imaging centers.
• Complete PMs, installs, and related service documentation on time.
• Provide remote support and on-site service as needed.

Skills

PC networking

Schematics reading

Customer service

Communication

Driver's license

Education

Associate Degree in electronics

Tools

Test equipment

Networking tools

Job description

Carestream Health Inc. Carestream is a global provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; and contract manufacturing.

Our products and solutions help make everyday heroes days a little easier, improve patients’ lives, and makes a difference in our communities. We are proud to have been recognized by our employees and alumni as one of America’s Best Midsize Employers and America’s Best Employers for Engineers.

Compensation: $32.74 - $43.65 per hour

*This range reflects Carestream’s good faith estimate to pay fairly as starting wage. Offers will be tailored within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process, as well as geographic market differentials for the position.

You will support the X-Ray Systems business as a Field Service Engineer based in Colorado. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.

The Field Engineer services laser printers, networks, CR & DR X-ray imaging equipment, radio fluoroscopy equipment, and other hospital equipment.

The Field Engineer position involves working in the medical imaging field so you will be servicing our customer base primarily in hospitals and imaging centers.

This position involves possible overnight travel and will be based in a home office.

A company provided vehicle, laptop, and cell phone are included. Field Service Engineers need to live within the territory.

Customer Ownership

Build credibility and trust with customers by conducting pro-active customer visits.

Provide appropriate, timely, and regular communications to customers and internal key stakeholders regarding customer and equipment issues.

Demonstrate a sense of urgency to identify and resolve customer issues. Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times.

Understand the customer's business and competitive environment.

Generate revenue growth by offering solutions aligned with the service portfolio.

Operate under the required knowledge of State and Federal regulatory requirements.

Adheres to established training, quality, and safety requirements.

Manages company assets effectively in accordance with established processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.

Performs all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.

Independently resolve equipment and customer issues.

Independently complete PMs, FCOs, installations, and all related tasks.

Independently diagnose and resolve electronic, network, and mechanical problems. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.

May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation, if appropriate.

Associate Degree in electronics or equivalent combination of education and experience; 4+ years of experience in diagnostic imaging or 6+ years of experience in the electronics industry, preferably in a field service environment.

• ~ Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
• ~ Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• ~ Ability to read and interpret schematics and site drawings with minimal assistance.
• ~ Ability to demonstrate exceptional customer service skills.
• ~ Ability to communicate, written and verbally, with various levels of employees and customers.
• ~ Must have and maintain a valid driver’s license and driving record that is compliant with Fleet Policy.

Experience with X-Ray, Complex Medical Device, Knowledge of Carestream Equipment

Hospitals, critical care imaging centers, remote

Occasional overnight stays may be required.

Job operates in the hospital/medical environment and remotely from a home office location.

Required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties.

We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

All Carestream employees must complete the on-line application process.

Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities.