Field Engineer

Megaport; Minneapolis (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

Latitude.sh in Minneapolis, MN seeks a Field Engineer to maintain and repair high-density GPU servers and their supporting infrastructure across data centers. You will deploy, rack, and cabling; travel between facilities and oversee on-site teams for new deployments. Senior-level role; mid-level considered with solid GPU hardware experience.

You will manage hardware diagnostics, firmware updates, and RMA processes to ensure production readiness and uptime for production AI workloads.

Qualifications

• Senior level with demonstrable GPU server hardware experience.
• Hands-on maintenance of high-density GPU infrastructure.
• Experience with diagnostics and firmware updates.

Responsibilities

• GPU Server Maintenance & Break Fix: diagnose and repair hardware failures on multi-GPU servers.
• Deployments, Racking & Cabling: rack, stack and cable GPUs and supporting equipment.
• Coordinate with on-site teams for deployments and validation.

Skills

GPU server hardware

Hardware maintenance

Racking & cabling

NVLink & PCIe

nvidia-smi & DCGM

Firmware updates

Tools

BMC/IPMI tools

Diagnostics tooling

Job description

About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

Your Role

The Datacenter Operations team at Latitude.sh keeps the physical infrastructure behind our bare-metal cloud running: servers, racks, power, cabling and structured connectivity across our global data center footprint.

A fast-growing part of that footprint is high-density GPU infrastructure: multi-GPU AI servers (8x SXM-class NVIDIA platforms) drawing well above typical enterprise rack densities, with demanding power, cooling and cabling requirements. These systems run production AI workloads for our customers, so precision, uptime and hardware discipline are non-negotiable.

We are looking for a Field Engineer to act directly on this physical infrastructure. This is a hands-on role: you will deploy, maintain, troubleshoot and repair GPU servers and their supporting infrastructure, travel between data centers in your region, and act as the on-site focal point for new deployments, including overseeing remote hands teams at partner facilities.

We are hiring at a senior level; mid-level candidates will be considered when they bring solid, demonstrable GPU server hardware experience.

We are seeking two Field Engineers to join our team in Minneapolis, MN.

What You'll Be Doing

• GPU Server Maintenance & Break Fix

  • Diagnose and repair hardware failures on multi-GPU servers (SXM baseboards, GPU trays, NVLink components, PCIe risers, NICs, DIMMs, NVMe drives, PSUs, fans);

  • Perform component-level replacement following vendor procedures and ESD-safe handling practices;

  • Run and interpret hardware diagnostics (BMC/IPMI logs, vendor diagnostic tools, GPU health checks such as nvidia-smi, DCGM and field diagnostics) to isolate faults before intervention;

  • Execute firmware updates (BIOS, BMC, GPU, NIC) as part of maintenance windows and break-fix workflows.

  • Manage the full RMA cycle: fault evidence collection, vendor ticket handling, part logistics, replacement and validation.

  • Validate repaired systems back to production standards (burn-in, stress tests, link and thermal checks) before customer handover.

• Deployments, Racking & Cabling

  • Rack, stack and cable GPU servers and supporting equipment (switches, PDUs), respecting weight, airflow and power-density constraints of high-density racks.

  • Perform structured copper and fiber cabling: run, terminate, label, test and certify links (including high-speed interconnects such as 400G/NDR-class fabrics).

  • Verify power distribution readiness (PDU capacity, circuit balancing, redundancy) before energizing new GPU racks.

  • Execute server installations and decommissions end to end, including physical audit and inventory updates.

  • Support the Deploy & Implementation team by confirming switch, PDU and cross-connect availability prior to activation.