Field Engineer

Megaport; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Latitude.sh, recently under Megaport, is seeking a senior Field Engineer to maintain and repair GPU servers and related infrastructure across regional data centers. The role requires hands-on hardware management, remote hands coordination, and strict adherence to cabling, labeling, and safety standards.

You will act as the on-site focal point for new deployments, including overseeing partner facilities, with travel between data centers and collaboration with Datacenter Operations.

Qualifications

• Advanced English communication skills (C1+).
• Hands-on datacenter hardware experience with multi-GPU servers.
• Experience with out-of-band management (BMC/IPMI/Redfish).
• Structured copper/fiber cabling and high-density power considerations.
• Strong understanding of power, cooling, and airflow in high-density racks.

Responsibilities

• Diagnose and repair hardware failures on multi-GPU servers and related components.
• Coordinate deployment, racking, cabling, and preventative maintenance across data center sites.
• Oversee remote hands teams and ensure cabling, labeling, and safety standards meet Latitude.sh guidelines.
• Respond to incidents, document runbooks, and support change management in production.

Skills

English proficiency

GPU server hardware

BMC/IPMI/Redfish

Structured cabling

Power and cooling basics

Autonomy

Job description

About Latitude.sh

Launched in 2019, Latitude.sh provides automated, global Bare Metal infrastructure with cloud-like flexibility. Recently acquired by Megaport, we are now integrating high-performance compute with world-class connectivity to power the next generation of AI and enterprise workloads at scale.

Summary

The Datacenter Operations team at Latitude.sh keeps the physical infrastructure behind our
bare-metal cloud running: servers, racks, power, cabling and structured connectivity across our
global data center footprint.
A fast-growing part of that footprint is high-density GPU infrastructure: multi-GPU AI servers (8x
SXM-class NVIDIA platforms) drawing well above typical enterprise rack densities, with
demanding power, cooling and cabling requirements. These systems run production AI
workloads for our customers, so precision, uptime and hardware discipline are non-negotiable.
We are looking for a Field Engineer to act directly on this physical infrastructure. This is a
hands-on role: you will deploy, maintain, troubleshoot and repair GPU servers and their
supporting infrastructure, travel between data centers in your region, and act as the on-site focal
point for new deployments, including overseeing remote hands teams at partner facilities.
We are hiring at a senior level; mid-level candidates will be considered when they bring solid,
demonstrable GPU server hardware experience.

Key Responsibilities

GPU server maintenance & break-fix

• Diagnose and repair hardware failures on multi-GPU servers (SXM baseboards, GPU
  trays, NVLink components, PCIe risers, NICs, DIMMs, NVMe drives, PSUs, fans);


• Perform component-level replacement following vendor procedures and ESD-safe
  handling practices;


• Run and interpret hardware diagnostics (BMC/IPMI logs, vendor diagnostic tools, GPU
  health checks such as nvidia-smi, DCGM and field diagnostics) to isolate faults before
  intervention;


• Execute firmware updates (BIOS, BMC, GPU, NIC) as part of maintenance windows and
  break-fix workflows;


• Manage the full RMA cycle: fault evidence collection, vendor ticket handling, part
  logistics, replacement and validation;


• Validate repaired systems back to production standards (burn-in, stress tests, link and
  thermal checks) before customer handover.

Deployments, racking & cabling

• Rack, stack and cable GPU servers and supporting equipment (switches, PDUs),
  respecting weight, airflow and power-density constraints of high-density racks;


• Perform structured copper and fiber cabling: run, terminate, label, test and certify links
  (including high-speed interconnects such as 400G/NDR-class fabrics);


• Verify power distribution readiness (PDU capacity, circuit balancing, redundancy) before
  energizing new GPU racks;


• Execute server installations and decommissions end to end, including physical audit and
  inventory updates;


• Support the Deploy & Implementation team by confirming switch, PDU and
  cross-connect availability prior to activation.

New deployment oversight & remote hands coordination

• Act as the on-site focal point for new GPU deployments in your region;


• Plan, brief and oversee remote hands teams at partner facilities: define work scopes,
  validate execution quality and sign off on completed work;


• Ensure deployment work follows Latitude.sh standards for cabling, labeling,
  documentation and safety;


• Report deployment progress, blockers and quality issues to Datacenter Operations
  leadership and coordinate corrective actions.

Operations & documentation

• Respond to physical infrastructure incidents within agreed SLAs, including on-call
  escalations;


• Maintain accurate, up-to-date documentation: rack elevations, cabling maps, asset
  inventory, maintenance records and runbooks;


• Perform preventive maintenance and inspection routines on servers and rack-level
  infrastructure;


• Follow and improve change management procedures for all physical interventions in
  production environments;


• Collaborate with Network Operations, Deploy & Implementation and Electrical teams on
  cross-functional activities.

Skills & Qualifications

• Advanced English communication skills (C1 level or higher), both written and spoken;


• Proven hands-on experience with datacenter server hardware: installation,
  troubleshooting, component replacement and validation; we value demonstrated skill
  over years of experience;


• Solid knowledge of GPU server platforms and architecture, including:




• SXM/HGX baseboard systems (e.g. NVIDIA H100/B-series class platforms) and
  PCIe GPU servers;


• GPU interconnects: NVLink/NVSwitch, PCIe topologies;


• High-power server design: multi-PSU configurations, power budgeting (10-15 kW
  class systems), airflow and thermal behavior




• Experience with out-of-band management (BMC, IPMI, Redfish, vendor consoles such
  as iDRAC/Supermicro IPMI) for diagnostics and remote troubleshooting;


• Competence in structured cabling: copper and fiber standards, connector types (LC,
  MPO/MTP, OSFP/QSFP transceivers, DACs/AOCs), testing and certification practices;


• Understanding of datacenter power fundamentals: PDU types, single vs. three-phase
  circuits, redundancy models (A/B feeds), and safe work practices around energized
  equipment;


• Ability to read and produce technical documentation: rack elevations, cabling schedules,
  work instructions and incident reports;


• Strong troubleshooting methodology: able to isolate faults systematically and document
  root cause;


• Autonomy and ownership: comfortable being the senior technical presence on site,
  making sound decisions under pressure and knowing when to upscale;


• Availability for regional travel between data centers and for on-call rotations outside
  business hours;


• Physical capability for datacenter work: lifting and handling heavy equipment (GPU
  servers routinely exceed 100 kg per chassis, handled with lifts and team procedures),
  working in hot/cold aisles.

Nice to Have

• Experience with direct liquid cooling (DLC) systems for GPU servers: cold plates, quick
  disconnects, CDUs, manifolds, leak detection and coolant handling procedures;


• Hands-on experience with high-density AI platforms from Supermicro, Dell, NVIDIA
  (HGX/DGX-class) or similar OEMs;


• Familiarity with InfiniBand/NDR fabrics and their physical layer (OSFP optics, splitter
  cables, fabric cabling patterns);


• Certifications such as CompTIA Server+, NVIDIA-Certified (hardware/AI infrastructure
  tracks), BICSI Installer/Technician, or vendor hardware certifications (Dell, Supermicro,
  HPE);


• Experience working in or coordinating with colocation/partner facilities and their remote
  hands processes;


• Basic Linux command-line skills for hardware validation and diagnostics;


• Background in bare-metal, hyperscale, HPC or AI infrastructure environments.

Working Model & Scope

• Reports into the Datacenter Operations team;


• Business hours with on-call rotation for after-hours physical infrastructure incidents;


• Regional scope: based near one of our data center locations, with regular travel between nearby facilities for deployments, maintenance and incident response.

On-site presence is essential to the role, travel expense covered as per company policy.

At Latitude.sh, you’ll be part of a lean, agile team where your work truly matters. From day one, you’ll have ownership, autonomy, and the opportunity to make a real impact through innovation and creative problem-solving.

Together with Megaport, we embrace a collaborative, low-hierarchy culture where curiosity drives growth, diversity is valued, and customers are at the center of everything we do. We’re proud to be an inclusive company and welcome talent from all backgrounds. If our values resonate with you, we’d love to meet you.