Field Engineer

Johnson Controls, Inc.; Gilbert (AZ); Remote; USD 65,000 - 90,000; Full time

Job summary

Join a leading company in smart, healthy, and sustainable buildings as a Field Engineer. This remote role involves supporting project installations and customer training, requiring a degree in Engineering and exceptional communication skills. Enjoy competitive salary and comprehensive benefits while thriving in an empowering culture.

Benefits

Paid vacation/holidays/sick time

401(K) with match

Medical, dental, and vision insurance

Collaborative team environment

Safety-focused work culture

Qualifications

• 4-year degree in Engineering or equivalent experience.
• 1 year engineering experience or 6 years for 2-year degree holders.
• Ability to travel throughout North America.

Responsibilities

• Support installations and customer training.
• Manage and troubleshoot equipment and software issues.
• Travel to customer sites for support and training.

Skills

Communication

Customer Service

Flexibility

Problem Solving

Education

4-year degree in Engineering

2-year degree in Engineering with experience

Job description

Field Engineer

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

This is a remote role where the selected candidate resides in the greater Phoenix and/or West Coast areas. This is due to the supporting regions.

What we offer

• Competitive salary

• Paid vacation/holidays/sick time - 15 days of vacation, 10 paid holidays, and five sick days each year

• Comprehensive benefits package including 401(K) with match as well as insurance coverage that starts on day one (medical, dental, and vision care)

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do

Partnering with the Operation Managers, Project Managers, Superintendents and Sub-contractors, you will support installations, customer training, and company operations for customers and staff.

How you will do it

• Travel throughout a designated service region on short notice to support the company's products and field service personnel.

• Provide support of highly technical and sophisticated custom products.

• Achieve and exceed Customer Satisfaction objectives.

• Perform standard routine procedures to isolate and fix problems in malfunctioning equipment or software.

• Strong communication and interpersonal skills with ability to be flexible to adjust to changing filed conditions.

• Understand project plans and specifications.

• Attend all startup and commissioning meetings.

• Verify that necessary Critical Documents are obtained, delivered and/or posted as required.

• Enforce company safety regulations, standard operating procedures, and quality standards.

• Work with customers, crews, and sub- contractors to resolve operational and technical issues and challenges.

• Provide static/less dynamic programming, commissioning, and troubleshooting of building control and facility management systems.

• Troubleshoot system problems. Calibrate systems requiring basic electronic test equipment.

• Perform job surveys for estimating and sales as required.

• Actively own the responsibility of writing and submitting Engineering Change Requests (ECR) to ensure the intended functionality, integrity, and safety of the product on site.

• Initiate internal investigations with on-site personnel as well as internal engineering departments to respond to submitted Requests for Information (RFI) of the product during construction/startup.

• Provide detailed and empirical data-driven reports that are structured in response to incidents that occur as well as scheduled field-witness testing.

• Attend and report all Craning/Rigging activities on site with timelines and any noted damages. Compensation is considered for these activities when extending beyond normal business/site hours.

• Established as a field point of contact for programming and software/firmware deployment packages and updates.

• Field startup and construction that requires programming activities can be validated (Point-to-Point) and signed off for completion by the Field Engineer.

• Serve as on-site leader for Silent-Aire commissioning (Cx) support tasks and activities.

• While on-site, actively track issues and team startup tasks leading up to Field Engineer critical startup functions and post-startup Cx milestones.

• Serve as the on-site point of contact for on-site personnel to create drawing and schematic updates as necessary through ECR submission. Validate drawings used on site or in the job trailer.

• Independently manage a workload consisting of multiple projects with multiple deadlines.

• Manage and execute work tasks and projects efficiently.

• Self-check own work prior to review by senior staff.

• Other company and project duties might be assigned.

What we look for

Required:

• 4-year degree in Engineering with one year of engineering experience, or 2-year degree in Engineering with six years of engineering experience

• Ability to travel throughout North America up to 50% (factory visits, onsite customer support)

• Exceptional communication and customer service skills

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