Field Engineer

Roboflow; California (MO); Remote; USD 150,000 - 200,000; Full time

Job summary

An innovative firm is seeking a Field Engineer to bridge technical expertise and sales acumen. In this dynamic role, you'll work closely with the sales team to showcase the power of computer vision, helping potential customers understand how to integrate Roboflow's solutions into their products. Your responsibilities will include building prototypes, delivering demos, and ensuring customer success post-sale. This position offers a unique opportunity to shape the future of the role and the company while working with a passionate team dedicated to making the world programmable through AI. If you're eager to make an impact and thrive in a collaborative environment, this is the perfect opportunity for you.

Benefits

Travel stipend of $4000

Productivity stipend of $350

Health insurance coverage up to 100%

Equity in the company

Qualifications

• Strong technical background with experience in customer-facing roles.
• Ability to build prototypes and demos for potential customers.

Responsibilities

• Support sales by assessing technical fit and demoing Roboflow.
• Collaborate with teams to develop POCs and propose tailored solutions.

Skills

Technical generalist

Computer science background

APIs knowledge

JavaScript

Python

Customer interaction

Problem-solving

Sales mindset

Education

Bachelor's degree in Computer Science or related field

Tools

Roboflow tools

Job description

Check out our Series B announcement here!

Who We Are

Our mission is to make the world programmable. Sight is one of the key ways we understand the world, and soon this will be true for the software we use, too.

At Roboflow, we’re building the tools, community, and resources needed to make the world programmable with artificial intelligence. Roboflow simplifies building and using computer vision models. Today, over 500,000 developers, including those from half the Fortune 100, use Roboflow’s machine learning open source and hosted tools. That includes counting cells to accelerate cancer research, improving construction site safety, digitizing floor plans, preserving coral reef populations, guiding drone flight, and much more.

Our team is small relative to our impact, and we believe our user success is our success (not the inverse). A team member summarized: “Roboflow is a company full of giant brains and tiny egos.” We find software has a multiplier effect on all roles (not only product and engineering), so Roboflow employs developers across the company in design, sales, customer support, marketing, and beyond.

We’re supported by great customers and investors, having raised over 23 million from Y Combinator, Craft Ventures, Sam Altman, Lachy Groom, amongst other leading software investors.

What We're Looking For

Primarily, you like to make great things with passionate colleagues. You are someone that likes to own outcomes, not only inputs. You’re motivated by having responsibility and accountability. You’re eager to ‘do the work,’ big and small.

You’re curious and learning about new technologies, perhaps an early tinkerer with ChatGPT and AI products. You show more than you tell.

You’re motivated by the question, “How can I improve this?” and have a track record of doing so, even in ways adjacent to your role. Much of our current team is made up of former founders and thrive in the level of autonomy at Roboflow. Maybe you had a side hustle in high school or college.

Many Roboflowers have used our tools before joining. One of the best ways to stand out amongst other applicants is to write about something you have built with Roboflow or contribute to one of our open source projects.

We’re hiring a Field Engineer to partner closely with our sales team and drive new customer wins. You’ll have an immense impact on shaping the future of not only this role, but our company.

A large portion of the Roboflow sales process is technical, ensuring customers understand how to incorporate computer vision into their products. Building successful relationships with our potential customers -- many of whom are engineers -- as well as showcasing what the Roboflow product is capable of is a key component of the role, so you will leverage both your engineering background and user-facing mindset to be successful.

What You'll Do

Because our customers use computer vision in so many different industries (accelerating cancer research, improving manufacturing processes, enabling automated checkout, and so much more), your workday will always include an engaging variety of challenges. You will work with sales on delivering demos, building proofs of concepts and prototypes with prospects, and in answering technical questions, assisting in closing deals. You will use your knowledge gathered through sales motions and work with our Customer Success team to determine ways to best drive adoption and successful implementations of computer vision within their products.

You will also contribute to the post-sales process (Customer Engineering) in an engineering capacity to ensure our customers are successful throughout their journey with Roboflow. We don’t just stop at signature and onboarding. We want our customers to be lifelong partners with Roboflow and ensure they are receiving the ROI they envisioned when they first signed on.

If you think, “I’m an engineer that loves sharing my work with others,” you’d be in great company in this role.

Within one month, you will…

1. Spend the first week onboarding in person with your manager (you'll come to our NY or SF Hub!)
2. Start building a trusting relationship with your peers, and learning the company structure.
3. Ship a substantial new feature to an end user within your first week
4. Build your first Roboflow computer vision product (if you haven't already)

Within six months, you will…

1. Attend your first all company onsite
2. Be ramped up on other relevant parts of the Roboflow product.

Role and Responsibilities

• Support Sales team to assess technical fit
• Demo Roboflow to potential customers, answer questions about Roboflow, ultimately convincing them Roboflow is the correct solution
• You will collaborate with Sales and Engineering teams to develop POCs and propose solutions that best fit a customers needs
• Talk with potential customers, understand their problems, and assess whether or not Roboflow is a good fit
• Give presentations to potential customers on why Roboflow is the perfect platform for their computer vision use cases.
• Create technical content to demonstrate best practices (e.g. sample apps, documentation, videos, etc.)
• Dive into our codebase to understand technical limitations in Roboflow that need solving via code (e.g. a bug, a missing feature, etc.) to help close a deal
• Work with sales to develop strategy and building roadmaps for our potential customers
• Help potential customers in performing analysis on their image data to answer specific business questions and identify opportunities for improvement through computer vision
• Test and validate new product features with usage and consumption in mind
• Create a repository of reusable artifacts as you build out demos and POC’s, that can be used by customers to accelerate their Roboflow journey
• Work with Customer Success team to improve processes, documentation and the overall customer experience
• Assist our Customer Success team with customers onboarding, adoption and engineering efforts.

The Skillset You'll Bring

• An enthusiastic, strong, technical generalist
• A background in computer science or a related field
• Technical experience in a professional environment, ideally a startup
• Strong knowledge of APIs, building web apps with JavaScript and/or Python
• An awareness of the machine learning development lifecycle (and eagerness to learn more)
• Previous experience talking with customers, working sales motions and solving their problems
• Ability to think on your feet, and solve problems during calls with technical customers
• The ability to speak to potential customers about their vision and turn this vision into Roboflow use case
• The sales mindset where it comes naturally and you are sharing your passion for Roboflow with those around you, rather than just “selling.”

Who You'll Be Working With

Our team of ~50 attracts talent like executives that wanted to return to building, founders with a 100M+ exit, Roboflow users turned team members, open source contributors, a cyclist who biked across the United States, prolific high school hackers, a CTO from 100+ engineering organization, amongst many exceptional others.

As an early Field Engineer hire, you’ll be partnering directly with our co-founder/CEO and Sales leadership to not only do great work in the role, but shape how this function works for the future of Roboflow.

Where You'll Work

Roboflow is distributed across the US and Europe. We currently have Hubs in New York City and San Francisco (and plan to open more as we grow density in new cities). We provide opportunities (like team onsites in different cities) and resources (like a $4000/yr travel stipend) to work in person with other team members as much as you'd like, while also supporting remote team members. You can work from one of our Hubs (we offer a relocation bonus), work from home, work at co-working spaces, etc. We want you to work where you work best!

When You'll Work

Roboflow primarily operates during the daytime hours in the US and there are some synchronous meetings you’ll be expected to attend each week. Apart from that, we have a flexible schedule that allows you to work collaboratively with other team members and asynchronously when needed.

What You'll Receive

To determine your salary, we use a number of market and data-driven salary sources. We review all salaries every 6 months to ensure we stay in line with the market.

The target OTE compensation for this role is $150k - $200k

In addition to our cash compensation, we offer generous perks and benefits. Below are some of the highlights:

• A $4000 Travel Stipend to travel anywhere anytime to work with alongside other Roboflowers.
• A $350 Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space.
• Coverage of up to 100% of your health insurance costs for you and your partner or family.
• Equity in the company so we are all invested in the future of computer vision and Roboflow.

Not sure if this is you?

We want a diverse, global team with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, look into our Former Founders role or subscribe to our career newsletter by emailing "Subscribe" to operations[at]roboflow.com. We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Learn More About Us

We are building a diverse Satellite team that is distributed across the globe. Roboflow is an equal opportunity workplace; we welcome people from all backgrounds, communities, and experiences.

We provide competitive compensation and stellar benefits to accelerate your personal and work life. Learn more about what it is like to work at Roboflow by reading these blog posts.

See our careers page for all open listings.