Field Engineer

Carestream; Atlanta (GA); Hybrid; USD 43,050 - 57,859; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A leading medical imaging company is seeking a Field Engineer in the Atlanta area. You will support Digital X-Ray Systems, managing customer relationships and ensuring equipment functionality. Candidates should have an Associate Degree in electronics and experience in diagnostic imaging or electronics. Strong customer service skills are required, and the role includes benefits such as medical insurance and a 401(k).

Qualifications

• 2+ years in diagnostic imaging or 4+ years in electronics, preferably in field service.
• Ability to read and interpret schematics and site drawings.
• Must maintain a valid driver’s license compliant with Fleet Policy.

Responsibilities

• Install, troubleshoot, service, and maintain Digital X-Ray Systems.
• Perform administrative duties within established timeframes.
• Participate as a member of the regional work team.

Skills

Customer service skills

Knowledge of computers and networking

Ability to adapt to changing work requirements

Organizational and multi-tasking skills

Technical vocabulary utilization

Education

Associate Degree in electronics or equivalent

Tools

Microsoft Office Suite

Job description

Overview

Join to apply for the Field Engineer role at Carestream.

Base pay range

$31.25/hr - $42.00/hr

Additional compensation types

Annual Bonus

Responsibilities

• You will support Digital X-Ray Systems business as a Field Service Engineer. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.
• Performs all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
• Actively participates as a member of the regional work team and works to improve team processes.
• The Field Engineer services laser printers, networks, CR & DR X-ray imaging equipment, CT scanners, radio fluoroscopy equipment, and other hospital equipment.
• The Field Engineer position involves working in the medical imaging field so you will be servicing our customer base primarily in hospitals and imaging centers.
• This position involves possible overnight travel and will be based in a home office.
• A company provided vehicle, laptop, and cell phone are included. Benefits include an annual incentive plan and a benefits package.
• Field Service Engineers need to live within the service area, preferably the Atlanta area.

Required Skills & Education

• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• 2+ years of experience in diagnostic imaging or 4+ years of experience in the electronics industry, preferably in a field service environment.
• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
• Ability to read and interpret schematics and site drawings with minimal assistance.
• Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
• Ability to adapt to changing work requirements in a complex, fast-paced environment.
• Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives.
• Ability to demonstrate exceptional customer service skills.
• Ability to communicate, written and verbally, with various levels of employees and customers.
• Must have and maintain a valid driver’s license and driving record that is compliant with Fleet Policy.

Desired Skills

• Experience with X-Ray, Complex Medical Device, Knowledge of Carestream Equipment

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Other

Industries

• Medical Equipment Manufacturing

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Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance

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