Field Engineer

Carestream; United States; Hybrid; USD 45,460 - 59,236; Full time

Benefits offered by this job

Company provided vehicle

Laptop and cell phone

Annual incentive plan

Job summary

A medical equipment manufacturer is seeking a Field Engineer to support Digital X-Ray Systems. Responsibilities include installing, troubleshooting, and maintaining medical imaging equipment in hospitals and imaging centers. Applicants should have an Associate Degree in electronics and 2+ years of experience in diagnostic imaging. This full-time role may require overnight travel and includes a competitive benefits package.

Qualifications

• 2+ years of experience in diagnostic imaging or 4+ years in electronics industry.
• Ability to read and interpret schematics and site drawings.
• Knowledge of Carestream Equipment advantageous.

Responsibilities

• Support customer relationship management through technical knowledge.
• Service laser printers, CR & DR X-ray imaging equipment, and other equipment.
• Perform administrative duties within established timeframes.

Skills

Knowledge of computers and networking

Strong organizational and multi-tasking skills

Exceptional customer service skills

Education

Associate Degree in electronics or equivalent

BSEE/BSEET/BSME/BSMET preferred

Tools

Microsoft Office Suite

Job description

Join to apply for the Field Engineer role at Carestream

This range is provided by Carestream. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$33.00/hr - $43.00/hr

Overview

You will support Digital X-Ray Systems business as a Field Service Engineer based in Des Moines, IA. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.

Responsibilities

• Performs all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
• Actively participates as a member of the regional work team and works to improve team processes.
• The Field Engineer services laser printers, networks, CR & DR X-ray imaging equipment, CT scanners, radio fluoroscopy equipment, and other hospital equipment.
• The Field Engineer position involves working in the medical imaging field so you will be servicing our customer base primarily in hospitals and imaging centers.
• This position involves possible overnight travel and will be based in a home office.
• A company provided vehicle, laptop, and cell phone are included. Benefits include an annual incentive plan and a benefits package.
• Field Service Engineers need to live within the service area (Des Moines, Iowa area predominantly). Occasional travel within a 4 to 5 hour radius as needed (0-10%) with overnight stay possible.

Required Skills & Education

• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• 2+ years of experience in diagnostic imaging or 4+ years of experience in the electronics industry, preferably in a field service environment.
• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.

Preferred Qualifications

• Experience with X-Ray, Complex Medical Device, Knowledge of Carestream Equipment
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
• Ability to read and interpret schematics and site drawings with minimal assistance.
• Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
• Ability to adapt to changing work requirements in a complex, fast-paced environment.
• Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives.
• Ability to demonstrate exceptional customer service skills.
• Ability to communicate, written and verbally, with various levels of employees and customers.
• Must have and maintain a valid driver’s license and driving record that is compliant with Fleet Policy.

Physical Requirements

• Frequently lifting, carrying, pushing, or pulling up to 20 pounds. Occasionally lifting or carrying items over 70 pounds.
• The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays may be required.
• Must be flexible in working hours as this position will require customer support during non-regular business hours, occasional overtime, and/or weekend work as necessary.
• Job operates in the hospital/medical environment and remotely from a home office location.
• Required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties. Customer requirements may include, but are not limited to, drug testing and immunizations as dictated by the customer or facility policy.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other and Quality Assurance

Industries

• Medical Equipment Manufacturing
• Hospitals
• Electrical Equipment Manufacturing