Field Enablement Manager (Partner Enablement Program Manager)

Benchling; San Francisco (CA); On-site; USD 122,000 - 160,000; Full time

Job summary

Benchling is seeking an experienced individual to develop and implement a scalable partner enablement framework for its services partner program in San Francisco, California. This role involves designing training programs and facilitating workshops, ensuring partners are equipped to deliver high-quality services.

With a life science education and extensive experience in program management, you will play a critical role in enhancing partner operations. The ideal candidate has strong skills in content development and collaboration, pivotal for driving effective enablement.

Qualifications

• 4+ years of experience in enablement, training, or program management.
• Experience with SI, channel, or implementation partners in a SaaS context preferred.
• Demonstrated ability to design and build enablement programs from scratch.

Responsibilities

• Design and own a scalable partner enablement framework.
• Facilitate partner enablement activities like live training sessions.
• Define and track partner enablement KPIs.

Skills

Life science background or experience enabling teams serving scientific industries

Strong content development skills

Excellent cross-functional collaboration skills

Education

BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar field

Tools

eLearning authoring tools (e.g., Articulate Rise 360)

Assessment tools (e.g., Skillable, Questionmark)

Job description

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world\'s top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it\'s core to how we work, and we\'re committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you\'ll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

Role Overview

Over the coming years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy are dramatically changing how we treat cancer and other major illnesses. Biofuels and biomaterials are transforming the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology are producing sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this reality, and magnify its impact, through modern software.

Every day, scientists around the world use Benchling’s applications, platform, & analytics in their efforts to solve humanity’s most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research. Our customers include pharmaceutical giants, leading biotechs, and the world’s most renowned research institutes.

Responsibilities

• Design and own a scalable partner enablement framework: onboarding curriculum, role-based learning tracks, product certification programs, delivery readiness assessments, etc.
• Build tiered partner certification paths that align to Benchling\'s delivery standards
• Serve as the primary enablement point of contact for Benchling\'s services partner enablement program
• Facilitate partner enablement activities: live training sessions, onboarding cohorts, certification workshops, etc.
• Define partner readiness criteria and work with PS leadership to gate partner-led delivery against demonstrated competency
• Author and maintain a structured enablement content repository in collaboration with the rest of the Benchling Enablement team
• Work cross-functionally across Benchling teams to develop scalable onboarding, new product release enablement (shared across internal and partner audiences), and continuous learning programs
• Define and track partner enablement KPIs: certification attainment, time-to-readiness, delivery quality scores, and partner-sourced issue rates

Qualifications

• BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field
• Life science background or experience enabling teams serving scientific industries
• 4+ years of experience in enablement, training, or program management with meaningful exposure to external audiences (partners, customers, or channel)
• Demonstrated ability to design and build enablement programs from scratch, not just maintain existing ones
• Experience working with SI, channel, or implementation partners in a SaaS context, strongly preferred
• Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
• Comfortable facilitating live training for technical and semi-technical audiences
• Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
• Excellent cross-functional collaboration skills; experience influencing stakeholders you do not manage
• KCS methodology familiarity or experience embedding knowledge practices into enablement workflows, a plus

How We Work

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

#BI-Hybrid

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Compensation Range: $122K - $160K