Field-Driven Pool Account Manager

People Solutions Center; Modesto (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Paid vacation and holidays

401k with company match

Health premium paid by company

Job summary

Platinum Pool Service in Ralston, NE seeks a hands-on, people-focused Pool Account Manager who thrives in the field and builds strong client relationships. You serve as the main liaison between clients and our operations team, driving proactive communication and consistent follow-through from start to finish.

The role includes identifying high-value opportunities, maintaining client partnerships, and delivering top-tier service.

Qualifications

• 3–5 years in pool account management or related field.
• Strong service economics, labor efficiency, and productivity metrics.
• Willingness to be field-based and lead by example.
• Excellent communication and client relationship skills.
• Experience with scheduling/PM software.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring proactive communication, timely follow-up, and effective service solutions that strengthen relationships and drive satisfaction.
• Lead and drive new client acquisition by proactively identifying, cultivating, and converting high-value opportunities, building a robust revenue pipeline that fuels sustained, long-term growth.
• Conduct regular site audits to evaluate quality, identify enhancement opportunities, and address client concerns promptly and professionally ensuring positive outcomes and sustained trust.
• Oversee financial performance by monitoring budgets, tracking job costs, and managing account profitability. Prepare and present enhancement and renewal proposals that support client goals and business growth.
• Develop and deliver professional proposals and contract renewals, providing timely follow-up within 24 hours and identifying opportunities for service expansion.
• Maintain accurate client records, KPI reports, and other administrative documentation. Participate in leadership and strategic planning meetings to support operational excellence and organizational success.

Skills

Client relationships

Account management

Communication

Leadership

Tools

Scheduling software

Project management software

Job description

Platinum Pool Service in Ralston, NE seeks a hands-on, people-focused Pool Account Manager who thrives in the field and builds strong client relationships. You serve as the main liaison between clients and our operations team, driving proactive communication and consistent follow-through from start to finish.

The role includes identifying high-value opportunities, maintaining client partnerships, and delivering top-tier service.