Field Pool Account Manager - Growth & Client Success

Platinum Pool Service; Ralston (NE); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid vacation and paid holidays

401k with company match

Health premium covered by employer

Job summary

Platinum Pool Service in Ralston, NE is seeking a hands-on Pool Account Manager to serve as the primary liaison between clients and our operations team, delivering proactive communication and exceptional service in the field.

You will maintain existing partnerships, pursue new client opportunities, conduct site audits, monitor budgets and profitability, and develop timely proposals and renewals to drive growth, collaborating with technicians on-site to ensure quality and satisfaction.

Qualifications

• 3–5 years of experience in pool account management or related field service operations.
• Strong understanding of service economics and field productivity metrics.
• Willingness to be present in the field—leading by example and supporting techs on-site when needed.
• Exceptional communication, organizational, leadership, and client relationship management skills.
• Experience with scheduling and service/project management software.

Responsibilities

• Serve as primary contact for assigned clients with proactive communication and timely follow-up.
• Lead and drive new client acquisition to build a robust revenue pipeline.
• Conduct regular site audits to evaluate quality and address client concerns promptly.
• Oversee budgets, track job costs, and manage account profitability; present renewal proposals.
• Develop and deliver professional proposals and contract renewals with timely follow-up (within 24 hours).
• Maintain accurate client records, KPI reports, and administrative documentation; participate in planning meetings.

Skills

Customer service

Relationship management

Communication

Leadership

Field work

Sales pipeline

Tools

Scheduling software

Service/project mgmt software

Job description

Platinum Pool Service in Ralston, NE is seeking a hands-on Pool Account Manager to serve as the primary liaison between clients and our operations team, delivering proactive communication and exceptional service in the field.

You will maintain existing partnerships, pursue new client opportunities, conduct site audits, monitor budgets and profitability, and develop timely proposals and renewals to drive growth, collaborating with technicians on-site to ensure quality and satisfaction.