Field Dispatcher

Peterson Tractor Company; Eugene (OR); On-site; USD 38,000 - 58,000; Full time

Job summary

Peterson Cat in Eugene, OR is seeking a Field Dispatcher to coordinate service technicians and field repairs. You will open DBS work orders, track PO numbers, and help ensure smooth field operations.

This role requires a high school diploma and 2 years of customer service experience; dispatching or heavy equipment background is a plus. On-call duties and punctual attendance are expected. You’ll work in a safety-conscious, team-driven environment.

Qualifications

• High school diploma or GED and 2 years of directly related customer service experience.
• Background in dispatching and/or heavy equipment/mechanical experience preferred.
• On-call availability and punctual attendance are expected.

Responsibilities

• Coordinate assignments of service technicians and materials for field repairs.
• Open DBS work orders with customer details and PO number.
• Use SIS to check warranties or known issues by serial range.
• Collect COD payments from customers; handle card, check, and cash.
• Use DBS for PO numbers and charge accounts accurately.
• Maintain a log of field technicians' locations with scheduling tools.
• Review timecards for accurate labor coding and timely reporting.
• Support field safety meetings and enforce safety policies.
• Assist with work-order questions to close jobs promptly.
• Maintain punctual, regular attendance.
• Help technicians with parts and tooling; check back-ordered items.

Skills

Customer service

Education

High school diploma or GED

Tools

Dealer Business System (DBS)

Service Information System (SIS)

Job description

It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business.It’s time to use your skills and passion to do work that matters!

Job Description

Peterson Cat has a need for a Field Dispatcher at our Eugene, OR location.

SUMMARY

This position is responsible for coordinating the assignments of service technicians and materials to accomplish repairs done in the field and administration of related paperwork.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Answer phone calls from customers and record all needed information for technicians to start repairs.
• Accurately open work orders in Dealer Business System (DBS) with information given by the customer and/or internal Product Support Sales Representative, including correct Purchase Order (PO) number or account number the job is charged to.
• Use Service Information System (SIS) to check if a machine has warranty or if there are any known issues with a customer’s serial number range that might help the technician with the machine repair.
• Collect Cash on Delivery (COD) from customers at end of jobs. Credit cards, checks, and sometimes cash.
• Use Varian for PO# for outside purchases in order to charge the right accounts.
• Use scheduler program to maintain a log of all field technicians’ location at any given time.
• Utilize vision link to help pre-plan repairs by determining the location of machines and review fault codes prior to dispatching a technician.
• Be on call, on a rotating schedule, to take after hour calls from customer that have equipment breakdowns and call technicians to go out and make repairs. Includes taking calls for other stores and making sure they are taken care of.
• Review timecards to make sure all time charged is in the correct segment / work order. Help enforce timecards and service reports being turned in on time.
• Help coordinate field service safety meetings & enforce company policy regarding safety.
• Help with any questions involving work orders that may help with closing a job in a timelier manner.
• Maintain punctual, regular and predictable attendance

OTHER JOB FUNCTIONS

• Help technicians with parts and tooling.
• Check on when back ordered parts are coming in.

QUALIFICATIONS

High school diploma or GED; and a minimum of 2 years of directly related customer service experience, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.

A background in dispatching and/or heavy equipment/mechanical experience is preferred.

#INDL

Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.