Field Desktop Support Technician — Security+ & Clearance

Oneida Technical Solutions; Schofield (CO); On-site; USD 70,000 - 100,000; Full time

Job summary

Oneida Technical Solutions, LLC (OTS) seeks experienced Field Service Technicians to support RSSC-Pacific (MS 275) in highly regulated environments. You will provide end-user IT support for desktops, laptops, printers, and peripherals, and assist with account management and user permissions.

Responsibilities include responding to tickets, collaborating with IT teams, maintaining asset records, performing routine maintenance and backups, and educating users on best practices.

Qualifications

• Current CompTIA Security+ or equivalent DoD baseline certification.
• Minimum of 6 years of experience supporting Windows desktops, laptops, PCs and related devices.
• Security clearance is required; interim level is acceptable.
• Experience with ServiceNow is a plus.
• Must be able lift 50 lbs.

Responsibilities

• Provide end-user IT support for desktops, laptops, printers, and peripherals.
• Diagnose and resolve hardware and software issues.
• Set up and maintain user accounts, permissions, and passwords.
• Respond to tickets and requests for technical assistance in a timely manner.
• Collaborate with IT teams to resolve complex issues.
• Maintain accurate records of hardware inventory and software licenses.
• Perform routine maintenance tasks, such as software updates and backups.
• Educate end-users on basic troubleshooting techniques and best practices.

Skills

Security clearance

CompTIA Security+ certification

Windows desktop support

End-user IT support

Education

IT education preferred

Tools

ServiceNow

Job description

Oneida Technical Solutions, LLC (OTS) seeks experienced Field Service Technicians to support RSSC-Pacific (MS 275) in highly regulated environments. You will provide end-user IT support for desktops, laptops, printers, and peripherals, and assist with account management and user permissions.

Responsibilities include responding to tickets, collaborating with IT teams, maintaining asset records, performing routine maintenance and backups, and educating users on best practices.