Desktop Support Technician

Oneida Technical Solutions; Schofield (CO); On-site; USD 70,000 - 100,000; Full time

Job summary

Oneida Technical Solutions, LLC (OTS) seeks experienced Field Service Technicians to support RSSC-Pacific (MS 275) in highly regulated environments. You will provide end-user IT support for desktops, laptops, printers, and peripherals, and assist with account management and user permissions.

Responsibilities include responding to tickets, collaborating with IT teams, maintaining asset records, performing routine maintenance and backups, and educating users on best practices.

Qualifications

• Current CompTIA Security+ or equivalent DoD baseline certification.
• Minimum of 6 years of experience supporting Windows desktops, laptops, PCs and related devices.
• Security clearance is required; interim level is acceptable.
• Experience with ServiceNow is a plus.
• Must be able lift 50 lbs.

Responsibilities

• Provide end-user IT support for desktops, laptops, printers, and peripherals.
• Diagnose and resolve hardware and software issues.
• Set up and maintain user accounts, permissions, and passwords.
• Respond to tickets and requests for technical assistance in a timely manner.
• Collaborate with IT teams to resolve complex issues.
• Maintain accurate records of hardware inventory and software licenses.
• Perform routine maintenance tasks, such as software updates and backups.
• Educate end-users on basic troubleshooting techniques and best practices.

Skills

Security clearance

CompTIA Security+ certification

Windows desktop support

End-user IT support

Education

IT education preferred

Tools

ServiceNow

Job description

Oneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department of Defense (DoD), law enforcement, health care, retail, and the casino gaming industry. OTS is a wholly owned subsidiary of Oneida Innovations Group and is the parent company of Croop-LaFrance (CLF), an experienced federal contracting firm.

We are searching for experienced Field Service Technicians to support RSSC-Pacific (MS 275).

Individuals selected for this role will support enlisted personnel in providing end-user support and provide technical support for the following:

• Desktop hardware, software, and peripherals. Install, configure, and troubleshoot desktop operating systems (Windows, macOS, Linux) and software applications.
• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Set-up and maintain user accounts, permissions, and passwords.
• Respond to tickets and requests for technical assistance in a timely manner.
• Collaborate with other IT teams to elevate and resolve complex technical issues.
• Maintain accurate records of hardware inventory and software licenses.
• Perform routine maintenance tasks, such as software updates and system backups.
• Educate end-users on basic troubleshooting techniques and best practices for using technology.

This job description can vary depending on the specific requirements of the organization and the level of support needed. This role is also responsible for aiding in asset management of on-site devices.

Requirements:

1. Current CompTIA Security+ or equivalent DOD baseline certification
2. Minimum of 6 years of experience supporting Windows desktop/laptop/PCs and other devices
3. Security Clearance is required; interim level is acceptable.
4. IT education preferred.
5. Experience with ServiceNow is a plus.
6. Must be able lift 50 lbs.

Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.