Field & Desk IT Support Technician

The St Joe Company; Panama City Beach (FL); Hybrid; USD 60,000 - 76,000; Full time

Job summary

St. Joe Company/St. Joe Resort Operations is seeking a System Analyst for its Panama City Beach, FL area.

This role provides technical assistance, support, and guidance to corporate, hotel, and other business units, focusing on hardware, software, and network issues in a hospitality context. You will gather data to identify technology needs, participate in user training, and assist with projects, escalations, and training.

Qualifications

• High School diploma, GED, or equivalent required.
• COMPTIA certificate or Associate degree in a computer-related discipline preferred.
• Strong knowledge of Windows/macOS operating systems and common business applications.
• Familiarity with networking concepts, printers, VOIP, and remote troubleshooting.
• Previous hotel or hospitality experience a plus.
• Ability to work in a team.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance via ITSM, phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Receive, configure, install, and support computer hardware and peripherals in a corporate environment.
• Assist the Systems and Network staff in the rollout of network upgrades and patches.
• Escalate complex issues to higher-level internal and external teams or management as needed.
• Maintain accurate records of issues and solutions in a ticketing system.
• Use diagnostic software and tools to perform routine maintenance and upgrades on computers, peripherals and network hardware.
• Perform scheduled on-call shift rotations.

Skills

Customer support

Troubleshooting

Time management

Interpersonal communication

Willingness to learn

Education

High school diploma

COMPTIA certificate or associate degree

Tools

Windows

macOS

VOIP

Job description

St. Joe Company/St. Joe Resort Operations is seeking a System Analyst for its Panama City Beach, FL area.

This role provides technical assistance, support, and guidance to corporate, hotel, and other business units, focusing on hardware, software, and network issues in a hospitality context. You will gather data to identify technology needs, participate in user training, and assist with projects, escalations, and training.