Field Deployment Analyst

Remote; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Agile Defense is seeking a Field Deployment Analyst to install, configure, test, troubleshoot and field hardware, software and network systems at federal customer sites. The role requires coordinating with NOCs, field technicians, and project managers to ensure smooth deployments and rapid remediation of issues.

You will travel across the United States, support large-scale rollouts, and contribute to post-installation verification logs and incident post-mortems.

Qualifications

• BA or BS degree and five years of experience, or a High School degree.
• Seven years of experience performing IT technical support for federal customers.
• Experience with Cisco layer 2/3 devices and Palo Alto firewalls.
• Support a rotating on-call schedule.
• Experience with Palo Alto firewall products.
• DHS or CBP experience.
• Operating System Experience: Windows and Linux.

Responsibilities

• Install, configure, test, troubleshoot and field hardware, software and network systems at customer sites.
• Coordinate with NOCs, network engineers, and field technicians to maintain peak readiness.
• Execute scheduled deployment windows and conduct site surveys.
• Document field activity with deployment reports, post-installation verification logs and incident post-mortems.
• Update project schedules, tracking matrices and asset management databases.
• Keep program leadership and customer stakeholders informed of progress, risks and bottlenecks.

Skills

Cisco devices

Palo Alto firewalls

On-call rotation

Palo Alto firewall products

DHS/CBP experience

Windows

Linux

Education

BA/BS degree or HS diploma with 5 years experience

Job description

About Agile Defense

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Job Description

The Field Deployment Analyst is responsible for installing, configuring, testing, troubleshooting and fielding hardware, software, network systems, and in-service applications at designated customer field sites. This may include conducting pre-deployment testing and validation to ensure seamless integration into existing federal IT environments, as well as supporting large-scale hardware rollouts, infrastructure upgrades, and system modernization initiatives across assigned locations.

Education and Background

BA or BS degree and five years of experience, or a High School degree

The Field Deployment Analyst delivers technical troubleshooting to resolve hardware, software, and network connectivity issues affecting agency network. The role is responsible for rapidly evaluating network disruptions to determine whether an operational outage stems from a commercial circuit failure or an internal facility defect. Upon identifying failed network or system components, the incumbent implements targeted remediation up to and including component replacement to restore operational status, escalating complex issues to Tier 3 field engineering support when higher-level technical intervention is required. Throughout the diagnostic and resolution process, the incumbent collaborates actively with colleagues, customer representatives, internal management, and external vendors to align on troubleshooting strategies and drive swift, effective issue resolution.

This Field Deployment Analyst requires close coordination with Network Operations Centers (NOCs), network engineers, and other field technicians to maintain peak operational readiness. The Field Deployment Analyst works collaboratively within multi-disciplinary teams to execute scheduled deployment windows and conduct site surveys, and serves as a coordination point for escalation paths between field technicians and back-office engineering groups.

The Field Deployment Analyst works with assigned Project managers to contribute comprehensive site deployment reports, post-installation verification logs, and incident post-mortems to document field activity and outcomes. This includes assisting with updating project schedules, tracking matrices, and asset management databases to accurately reflect real-time field status. This role is also responsible for keeping program leadership and customer stakeholders informed of progress, risks, and deployment bottlenecks throughout the project lifecycle.

Years of Experience

Seven years of experience performing IT technical support for federal customers

Required Skills

• Experience with the following:

• Expertise with Cisco layer 2/3 devices and experience with Palo Alto firewalls

• Support a rotating on-call schedule and support on-call requests

• Experience with Palo Alto firewall products

• DHS or CBP experience

• Operating System Experience: Microsoft Windows, Linux

Working Conditions

Must be able to travel around the United States.

Our Core Values

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.

What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It’s how we show up every day. It’s who we are.

• Happy - Be Infectious.

• Helpful - Be Supportive.

• Honest - Be Trustworthy.

• Humble - Be Grounded.

• Hungry - Be Eager.

• Hustle - Be Driven.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities