Field Data Collection & QA Specialist — Travel‑Heavy

SoundThinking, Inc.; Fremont (CA); Hybrid; USD 60,000 - 78,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

SoundThinking, Inc. is seeking a detail-oriented Collection Specialist to rigorously test our systems and manage data collection at customer locations. The role requires traveling up to 90% and working in a hybrid environment, with onsite expectations near Fremont, CA.

The ideal candidate will have field testing and data collection experience, strong QA skills, and the ability to mentor teams while maintaining safety and high standards of service. Proficiency with AI productivity tools is a plus.

Qualifications

• Ability to participate and manage field testing, data collection, and quality assurance with high accuracy.
• Experience training, supervising, and mentoring teams while maintaining safety and customer service standards.
• Able to adapt across technical and customer-facing roles in dynamic field environments.
• Must be able to pass a background check.

Responsibilities

• Schedule, organize, and manage system testing and data collection at customer locations.
• Ensure the completion and integrity of testing, data, and results.
• Analyze and report on test results.
• Troubleshoot and resolve issues during test and data collection process.
• Communicate clearly with technical and non-technical teammates and customers.
• Document all work using MS Office, Monday.com, ServiceMax, etc.
• Other duties as needed.
• Travel up to 90%.

Skills

Data collection

Field testing

Quality assurance

Training supervision

Mentoring teams

Safety compliance

Detail oriented

AI productivity tools

Education

Bachelor's degree

Tools

MS Office

Monday.com

ServiceMax

Job description

SoundThinking, Inc. is seeking a detail-oriented Collection Specialist to rigorously test our systems and manage data collection at customer locations. The role requires traveling up to 90% and working in a hybrid environment, with onsite expectations near Fremont, CA.

The ideal candidate will have field testing and data collection experience, strong QA skills, and the ability to mentor teams while maintaining safety and high standards of service. Proficiency with AI productivity tools is a plus.