Field Customer Success Specialist

Ampacity; Bowling Green (KY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401k

Medical insurance

Paid time off

Job summary

Ampacity is seeking a Field Customer Success Specialist to join the Electrical team. This boots-on-the-ground role ensures every shipment, count, and customer interaction reflects the reliability Ampacity is known for.

You'll be onsite with customers, solving problems in real time and ensuring nothing falls through the cracks between warehouse and job site. 80% travel expected.

Qualifications

• Experience in logistics, warehousing, materials management, construction, or field services (electrical/solar industry experience a strong plus).
• Comfort working independently on job sites and managing your own schedule and travel.
• Sharp attention to detail and reconciliation of counts and documents.
• Strong communication skills; build rapport with customers and internal teams.

Responsibilities

• Provide onsite support for customers as they receive electrical goods and shipments.
• Perform physical counts and verify inventory against orders and packing lists.
• Identify shortages or damages and drive fast, accurate resolution.
• Manage RMAs from initiation through closure.
• Be the on-site customer contact, flag issues early, and keep projects moving.
• Collaborate with project management, logistics, and sales to resolve discrepancies.
• Document site visits and resolutions with clear reporting.
• Travel to customer sites up to 80% of the time.

Skills

Logistics coordination

Field experience

Attention to detail

Customer communication

Travel readiness

Driver's license

Tools

ERP systems

Job description

About Us

A proud member of the Quanta Services family of companies, Ampacity, LLC (Ampacity) delivers a forward-thinking approach to structural and electrical solutions for clean energy transition projects. From design, kitting, and installation to comprehensive electrical procurement, Ampacity specializes in expert-engineered, field-ready solutions that accelerate project timelines and maximize impact. Made up of more than 350 passionate professionals committed to simplifying complexity across the energy value chain, Ampacity empowers customers to build smarter, faster, and more efficiently- with the most reliable technology in the industry. Headquartered in California, Ampacity maintains facilities in Mississippi, Kentucky, and Iowa, with offices in Florida, Georgia, and Vermont. Since 2014, Ampacity has delivered nearly eight gigawatts of fully engineered clean energy systems across North America.

About Us

A proud member of the Quanta Services family of companies, Ampacity, LLC (Ampacity) delivers a forward-thinking approach to structural and electrical solutions for clean energy transition projects. From design, kitting, and installation to comprehensive electrical procurement, Ampacity specializes in expert-engineered, field-ready solutions that accelerate project timelines and maximize impact. Made up of more than 350 passionate professionals committed to simplifying complexity across the energy value chain, Ampacity empowers customers to build smarter, faster, and more efficiently- with the most reliable technology in the industry. Headquartered in California, Ampacity maintains facilities in Mississippi, Kentucky, and Iowa, with offices in Florida, Georgia, and Vermont. Since 2014, Ampacity has delivered nearly eight gigawatts of fully engineered clean energy systems across North America.

About This Role

We're adding a Field Customer Success Specialist to our Electrical team - a boots-on-the-ground role built to make sure every shipment, every count, and every customer interaction reflects the reliability and precision Ampacity is known for.

This isn't a back-office logistics role. You'll be on-site with customers, in the field, solving problems in real time and making sure nothing falls through the cracks between the warehouse and the job site.

Pay Range

$25- $30/hourly

Travel

~ 80%

Typical Work Environment

• Active solar construction sites with heavy machinery, power tools, and construction equipment in operation.
• 100% outdoor work environment subject to extreme weather conditions including snow and high heat, with exposure to dust, fumes, noise, and uneven terrain.
• Work at various heights requiring fall protection equipment.
• Position may require unexpected travel and relocation to project sites with short notice.

What You'll Do

• Provide onsite support for customers as they receive electrical goods ( eBOS ) and material shipments
• Execute physical counts and inventory verification against purchase orders and packing lists
• Identify shortages, damages, or missing items and drive fast, accurate resolution
• Manage and track RMAs (Return Merchandise Authorizations) from initiation through closure
• Serve as the customer's trusted point of contact on-site - answering questions, flagging issues early, and keeping projects moving
• Partner with internal project management, logistics , and sales teams to resolve discrepancies quickly
• Document site visits, counts, and resolutions with clear, consistent reporting
• Build long-term relationships that make Ampacity the easy, obvious choice for repeat business
• Travel to customer and project sites as needed, up to approximately 80% of the time
• This role will evolve over time with the needs of the business.

What You'll Bring

• Experience in logistics , warehousing, materials management, construction, or field services (electrical/solar industry experience a strong plus)
• Comfort working independently on job sites and managing your own schedule and travel
• Sharp attention to detail - comfortable with physical counts, documentation, and reconciliation
• Strong communication skills; able to build rapport quickly with customers and internal teams
• A proactive, ownership mindset - you spot problems before they become customer issues
• Willingness and ability to travel up to 80%, including some overnight and multi-day trips
• Valid driver's license; comfort working outdoors and on active construction/job sites
• Familiarity with basic inventory or ERP systems is a plus

What You'll Get

• Competitive pay and 401k - because your work should be rewarded fairly
• Time off you'll actually use: vacation, sick days, holidays, parental, and bereavement leave
• Full medical, dental, and vision coverage, plus extra support when you need it
• Wellness resources to help you show up as your best self, at work and at home
• Real room to grow - we promote from within and invest in your development

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

We are an Equal Opportunity Employer, including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.