Field Customer Engineer - Product Support & Commissioning

ProSlide Technology Inc.; Town of Florida (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

ProSlide Technology Inc. is seeking a Customer Service - Product Engineering representative for the Southern United States.

The role involves supporting clients of commissioned water slide attractions and coordinating with Product Development, Field Services, Supply Management, Operations Engineering, Project Management, and Client Account Management. You will travel to client sites, troubleshoot, guide operations and maintenance, and assist third-party contractors on warranty and non-warranty

Qualifications

• Bachelor's degree in Manufacturing, Electrical, Industrial or Mechanical Engineering; hands-on experience may substitute for formal education.
• 3-5 years in a similar customer facing role.
• Experience with hands-on activities and using various handheld tools at client sites.
• Understanding of DC and AC principles, including motor controls such as VFDs.
• Ability to read mechanical, electrical and plumbing drawings.
• Experience with E-drawing or SolidWorks to review parts.
• Proficiency with MS Office.

Responsibilities

• Handle and acknowledge all incoming customer service requests via the electronic ticket system.
• Troubleshoot and resolve customer queries related to product operation and performance in a timely manner.
• Provide guidance on operations and maintenance of commissioned products to clients.
• Support third party contractors on warranty and non-warranty service.
• Represent Customer Service Account Management to explore project opportunities for product enhancements.
• Assist with leading regional base Ride Commissioning projects, on site or by overseeing assigned technicians.
• Develop SOPs and Work Instructions for department functionality.
• Interface with channel partners to resolve field issues.
• Compile formal site reports on work performed during commissioning and service visits.
• Travel to client sites for engagement opportunities; peak times may require global support.

Skills

Interpersonal skills

Team leadership

Time management

Analytical thinking

Problem solving

Willingness to travel

Education

Bachelor's Degree in Engineering

Tools

SolidWorks

EDrawing

Multimeters

MS Office

Job description

ProSlide Technology Inc. is seeking a Customer Service - Product Engineering representative for the Southern United States.

The role involves supporting clients of commissioned water slide attractions and coordinating with Product Development, Field Services, Supply Management, Operations Engineering, Project Management, and Client Account Management. You will travel to client sites, troubleshoot, guide operations and maintenance, and assist third-party contractors on warranty and non-warranty