Field Coordinator, Channel Performance

Ipsos in US; Norwalk (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Field Coordinator for Channel Performance to enhance their mystery shopper panel in the USA. This role involves managing relationships, overseeing operations, and acting as a subject matter expert. Ideal candidates will possess strong leadership and interpersonal skills, along with a commitment to ethical standards. The position offers an opportunity to work in a dynamic environment, contributing to strategic planning and execution.

Qualifications

• Demonstrated leadership in managing programs.
• Ability to craft instructions and train mystery shoppers.

Responsibilities

• Implementing strategies for growing the mystery shopper panel.
• Managing relationships with independent schedulers.
• Overseeing onboarding based on program requirements.

Skills

Leadership

Interpersonal skills

Analytical skills

Attention to detail

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

Join to apply for the Field Coordinator, Channel Performance role at Ipsos in US

• Implementing strategies and tactics for growing and engaging Ipsos’ mystery shopper panel in the USA.
• Managing current independent scheduler relationships, as well as recruiting for additional support depending on program volume to ensure mystery shopping completion and quality targets are achieved.
• Overseeing all independent scheduler and shopper questions and onboarding based on program requirements.
• Acting as a Mystery Shopping subject matter expert within Ipsos and providing advice on our ‘better design, better execution and better impact’ strategy.
• Working with the VP of Operations to oversee all fieldwork costing activities for assigned programs (e.g., bonus funds and budgeting).
• Holding regular meetings with the Mystery Shop team around strategic planning and forecasting.

Job Description

What you can expect to be doing:

• Implementing strategies and tactics for growing and engaging Ipsos’ mystery shopper panel in the USA.
• Managing current independent scheduler relationships, as well as recruiting for additional support depending on program volume to ensure mystery shopping completion and quality targets are achieved.
• Overseeing all independent scheduler and shopper questions and onboarding based on program requirements.
• Acting as a Mystery Shopping subject matter expert within Ipsos and providing advice on our ‘better design, better execution and better impact’ strategy.
• Working with the VP of Operations to oversee all fieldwork costing activities for assigned programs (e.g., bonus funds and budgeting).
• Holding regular meetings with the Mystery Shop team around strategic planning and forecasting.

This might be the job for you if you have:

• Bachelor’s degree or equivalent
• Demonstrated leadership and vision in managing programs and people within program initiatives.
• Excellent interpersonal skills.
• A demonstrated commitment to high professional ethical standards and a diverse workplace.
• Ability to operate in a fast-paced environment.
• Open to direction and a collaborative work style with a commitment to getting the job done.
• Ability to craft mystery shopper instructions and train mystery shoppers for various programs.
• Ability to analyze situations from multiple points of view.
• Persuasive with attention to details and facts.
• Proficiency with MS Office suite.

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit to apply. We consider diverse backgrounds and are committed to considering candidates for various positions across our organization.