Field Compensation Specialist

MassMutual; Springfield (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

MassMutual's MMLIS Compensation team seeks an Expert Field Compensation Specialist in Springfield, MA to ensure accurate and timely advisor payments and to serve as a resource for complex processing. You will analyze compensation data, reconcile discrepancies, and collaborate with advisors, vendors, and internal partners to validate information and drive accurate outcomes.

Ideal candidates have Excel expertise, attention to detail, and the ability to navigate broker-dealer regulatory contexts,

Qualifications

• 1+ years of advanced Microsoft Excel experience, including Pivot Tables, VLOOKUP/XLOOKUP, and/or data reconciliation.
• 1+ years of professional analytical or data-driven work in a business environment.
• Must be able to pass a non-registered fingerprint background check per FINRA.

Responsibilities

• Review, analyze, and reconcile compensation data for accuracy.
• Use advanced Excel to research discrepancies and validate data.
• Independently research and resolve complex compensation inquiries.
• Identify root causes of recurring issues and suggest improvements.
• Collaborate with advisors, vendors, and partners to resolve issues.
• Support process improvements and document findings.

Skills

Advanced Excel

Pivot Tables

VLOOKUP/XLOOKUP

Data reconciliation

Trend analysis

Large datasets

Job description

Field Compensation Specialist

MMLIS Compensation

Full-time, Springfield, MA

The Opportunity

As an Expert Field Compensation Specialist, your primary responsibility is to ensure financial advisors are paid accurately and on time while serving as a knowledgeable resource for complex compensation processing, research, and issue resolution.

This role requires strong review and analytical skills to evaluate compensation data, reconcile discrepancies, identify root causes, and independently resolve more complex compensation-related inquiries. It also requires strong critical thinking, advanced Excel skills, attention to detail, sound judgment, and the ability to work through issues that may not follow a standard process.

You will collaborate closely with advisors, vendors, internal business partners and leadership to research questions, validate information, and support accurate compensation outcomes. We are looking for someone who enjoys working with data, solving complex problems, and helping improve consistency and accuracy within day-to-day compensation operations.

The Team

The MMLIS Compensation team manages the day-to-day processing of commissions and responds to compensation-related inquiries from the field and internal business partners. The team’s mission is to ensure the timely and accurate payout of compensation to advisors.

Because broker-dealer initiatives and business changes frequently impact compensation, the team is often involved in operational updates and process changes. Success in this environment requires strong analytical skills, attention to detail, collaboration, and the ability to understand how compensation data, systems, and business decisions connect across departments and partners.

The Impact

In this role, you will:

• Review, analyze, and reconcile compensation data to ensure payments are calculated and processed accurately.
• Use advanced Excel skills to research discrepancies, validate data, identify trends, and support accurate compensation outcomes.
• Independently research and resolve complex compensation-related inquiries by gathering information, analyzing details, and determining the appropriate resolution.
• Identify root causes of recurring compensation issues and share observations that may help improve accuracy, consistency, and efficiency.
• Serve as a knowledgeable resource for teammates and business partners on complex compensation processing questions.
• Collaborate closely with advisors, vendors, and internal partners to resolve compensation issues and provide clear, timely communication.
• Support process improvements by identifying gaps, documenting findings, and recommending practical updates related to compensation workflows.
• Assist with knowledge sharing and guidance for teammates when questions arise on complex or non-routine compensation items.
• Participate in team discussions by sharing data-driven insights, trends, and observations that support better decision-making.

Minimum Qualifications

• 1+ years of advanced Microsoft Excel experience, including Pivot Tables, VLOOKUP/XLOOKUP, and/or experience with data reconciliation, reporting, trend analysis, and working with large datasets.
• 1+ years of professional experience performing analytical, operational, problem-solving, or data-driven work in a business environment.
• Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA.

Ideal Qualifications

• Experience within a broker-dealer, RIA, financial services, compensation, commissions, payroll, accounting, or other regulated operational environment.
• Experience reviewing, reconciling, and validating compensation, payment, or financial data.
• Demonstrated ability to serve as a resource for peers or business partners on complex processing or research items.
• Proven ability to analyze complex situations, identify root causes, and recommend practical solutions.
• Ability to identify trends, process gaps, and opportunities for improved accuracy or consistency through data analysis and critical thinking.
• Strong organizational skills with the ability to manage competing priorities and deadlines in a fast-paced environment.
• Action-oriented mindset with the ability to take ownership of issues and drive resolution through completion.

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes

• A collaborative environment where perspectives are welcomed

• Access to learning, development, and internal networks that support continuous growth and skill-building over time

• Employee-led communities and forums that foster connection, learning, and inclusion across the organization

• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

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