Disability Income Claim Specialist

MassMutual; Springfield (MA); On-site; USD 52,000 - 72,000; Full time

Job summary

MassMutual in Springfield, MA is seeking a Disability Income Claim Specialist to review and decide disability claims with analytical thinking and empathy.

You will partner with medical, vocational, and claims professionals to support accurate decisions and deliver exceptional service for clients navigating important life events.

Qualifications

• Associate’s degree + 1+ years of customer service experience, or Bachelor's degree.
• 1+ years demonstrated ability to communicate information clearly and professionally, both verbally and in writing, to customers, peers, or other stakeholders.
• 1+ years demonstrated experience managing multiple priorities, staying organized, and meeting deadlines.

Responsibilities

• Review medical, financial, and occupational information to support accurate, well-informed claim decisions.
• Partner with medical, vocational, and financial professionals to achieve the best outcomes for clients.
• Deliver thoughtful and timely claim decisions to help clients navigate important life events.
• Build trusted relationships through clear communication, empathy, and exceptional service.

Skills

Customer service

Communication

Time management

Analytical thinking

Decision making

Team collaboration

Open to feedback

Education

Bachelor's degree

Associate's degree

Job description

Disability Income ClaimSpecialist

DisabilityIncome/Long-Term Care Claims Team

Full-Time

Springfield, MA

The Opportunity

Build a career with purpose and impact. This role is ideal for recent college graduates and early-career professionals who are curious, analytical, customer-focused, and ready to build strong business judgment. You will partner with medical, financial, vocational, and claims professionals while developing highly transferable skills in investigation, communication, critical thinking, and decision-making. Y ou will help customers navigate important life moments by combining analytical thinking, clear communication, sound judgment, and empathy. Every claim is a chance to solve a real business challenge and make a meaningful impact.

The Team

Join a team where your ideas matter, your growth is supported, and your work makes a real difference. We’re a collaborative team of problem-solvers, investigators, and customer advocates who are passionate about making a difference. As a Disability Income Claims Examiner, you'll collaborate with professionals across claims, medical, financial, and vocational disciplines to help customers navigate the disability claims process. By combining smart technology, data insights, and industry expertise, we help customers through challenging life events while delivering best-in-class service. Whether you're a recent graduate or an early-career professional, you'll have the opportunity to learn from experienced claims, medical, and financial professionals, build highly transferable business skills, and grow your career in a supportive environment that values innovation, teamwork, diverse perspectives, and continuous development. We are committed to helping our employees develop rewarding, long-term careers.

The Impact

• Help clients navigate important life events by delivering thoughtful and timely claim decisions.

• Review and analyze medical, financial, and occupational information to support accurate, well-informed claim decisions.

• Partner with experts across claims - medical, vocational, and financial disciplines - to achieve the best outcomes for clients.

• Build trusted relationships through clear communication, empathy, and exceptional service.

• Leverage technology, data, and critical thinking to make informed decisions and improve customer experiences.

• Develop highly transferable skills that create opportunities for long-term career growth and advancement.

The Minimum Qualifications

• Associate’s degree + 1+ years of customer service experience, or Bachelor's degree

• 1+ years demonstrated ability to communicate information clearly and professionally, both verbally and in writing, to customers, peers, or other stakeholders through academic, internship, volunteer, or work experiences

• 1+ years demonstrated experience managing multiple priorities, staying organized, and meeting deadlines

The Ideal Qualifications

• Bachelor’s degree

• 1+ years demonstrated ability to analyze information, solve problems, and make sound decisions

• 3+ years of experience with Individual Disability Income, Long-Term Disability, or Long-Term Care claims.

• Prior customer service, investigative or analytical experience.

• Eager to learn, ask thoughtful questions, and understand how things work.

• Enjoy reviewing details, connecting facts, and solving problems.

• Customer-focused: Communicates with professionalism, empathy, and clarity.

• Experience managing competing priorities in a fast-paced environment.

• Partners well with teammates, leaders, and subject matter experts.

• Open to coaching, feedback, and continuous improvement.

• Interest in building a career in claims, risk, customer experience, operations, or insurance leadership.

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes

• A collaborative environment where perspectives are welcomed

• Access to learning, development, and internal networks that support continuous growth and skill-building over time

• Employee-led communities and forums that foster connection, learning, and inclusion across the organization

• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

#LI-EG1

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

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