Field Communications Senior Manager

Vertex Pharmaceuticals Incorporated; Boston (MA); Hybrid; USD 128,000 - 192,000; Full time

Benefits offered by this job

Hybrid work arrangement

Equity and bonus eligibility

Job summary

Vertex Pharmaceuticals Incorporated is seeking a Field Communication Engagement Senior Manager to craft and execute communication plans for the kidney field, engaging field teams and stakeholders. You will support pipeline launches and collaboration across teams, driving field engagement and performance improvements in a hybrid/onsite role.

The position requires 5+ years in marketing or commercial ops within pharma/biotech, strong analytics, and exceptional communication skills.

Qualifications

• Proven ability to develop and execute communication plans that drive organizational success.
• Advanced analytical skills to interpret data and measure effectiveness of communication strategies.
• Proven experience in sales operations, field effectiveness, or a related role, preferably within pharma or healthcare.
• Exceptional communication skills, with the ability to craft updates and insights for diverse audiences.
• Demonstrated success in cross-functional collaboration and governance to drive initiatives to completion.
• Strategic thinker with proactive optimization and continuous improvement mindset.
• Strong understanding of sales processes, analytics, and field team dynamics.

Responsibilities

• Develop and execute clear, comprehensive communication plans for field teams and stakeholders.
• Identify opportunities to optimize field communication through regular field observations and performance analysis.
• Collaborate with marketing, training, and internal comms to share field insights and improve content utilization.
• Plan, write, and post content for internal channels (intranet, SharePoint, Teams).
• Lead cross-functional projects to enhance field effectiveness and support pipeline launches.
• Analyze readership and adjust content strategy based on data and feedback.

Skills

Communication plans

Analytical skills

Sales operations

Cross-functional collaboration

Strategic thinking

Sales process knowledge

Education

Bachelor's degree in marketing/communications

Job description

Job Description

General Summary:

The Field Communication Engagement Senior Manager develops and executes clear, comprehensive communication plans that inform, engage, and activate field teams and key stakeholders. This role supports the VP of Strategic Customer Engagement and field sales leaders by driving engagement, supporting pipeline launches, and strengthening collaboration across the kidney field team.

Key Duties and Responsibilities:

• Create high-impact communication and messaging to support kidney field business goals.
• Proactively identify opportunities for communication optimization through regular field rides, team observations, and performance analysis to enhance field efficiency and effectiveness.
• Work with cross-functional partners to identify, build, and maintain best internal channels to drive communication within the field (i.e. intranet, SharePoint, Teams channels, etc.)
• Plan, write, and post content for applicable communication channels.
• Analyze readership to identify what's working and not; recommend and deploy adjustments accordingly.
• Serve as a trusted advisor to business partners and field teams, ensuring that field feedback is incorporated into strategic planning and decision-making.
• Lead selects cross-functional projects that enhance field effectiveness, drive business acceleration, and support the successful execution of pipeline launches.
• Utilize reports, processes, dashboards, and internal information and represent it in ways that will be attractive, helpful, and information to the field audience.
• Partner cross-functionally with marketing, training, internal comms, and other teams to share recommendations based on field insights to improve or increase utilization of content developed for field teams.
• Proactively identify and address risks, recommend alternative plans, and influence decision-making to ensure the field is positioned for success.
  

Knowledge and Skills:

• Proven ability to develop and execute communication plans that drive organizational success.

• Advanced analytical skills to interpret data and measure the effectiveness of communication strategies

• Proven experience in sales operations, field effectiveness, or a related role, preferably within the pharmaceutical or healthcare industry.
• Exceptional communication skills, with the ability to craft clear, actionable updates and performance insights for diverse audiences specifically field teams.
• Demonstrated success in leading cross-functional collaboration and governance, with the ability to align stakeholders and drive initiatives to completion.
• Strategic thinker with a proactive approach to identifying opportunities for optimization and driving continuous improvement.
• Strong understanding of sales processes, analytics, and field team dynamics, with the ability to translate data into actionable insights.

Education and Experience:

• Bachelor's degree in marketing, communications, or a similar area of focus.

• Typically requires 5+ years of progressive experience in marketing, field leadership, commercial operations, management consulting, or program management within pharma or biotech.

• Strong background in internal communications, field engagement, and commercial strategy.

• Experience with brand strategy, pipeline product strategy, and launch planning preferred.

• Proven ability to work cross-functionally and influence teams at multiple levels.

• Professional certifications in leadership, project management (e.g., PMP), or advanced communication strategies (e.g., APR) are highly desirable

At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.

Pay Range:

$128,000 - $192,000

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [e-mail]