Field Clinical Specialist

SPR; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Company-paid medical, dental, and visb

Car allowance

Quarterly bonuses

Job summary

SPR is seeking a Field Clinical Specialist to support the North Houston sales team with clinical demonstrations, patient follow-up, and education. You will partner with ASRs, RSMs and account teams to maintain strong client relationships and ensure successful implant experiences.

The role requires clinical experience with patients, a valid driver's license, and flexibility for extended hours and significant travel. Competitive compensation and benefits are offered by SPR.

Qualifications

• College degree preferred in a clinical or related field.
• Must have experience working with patients, preferably in a clinical environment.
• Proven ability to maintain professionalism and effective communication.

Responsibilities

• Serve as the primary clinical resource for patient selection, troubleshooting, device utilization and follow-up.
• Attend patient device implants and perform follow-up to ensure successful implantation experience.
• Provide staff education on product use and related specifications.

Skills

Clinical support experience

Interpersonal skills

Communication skills

Problem solving

Education

College degree preferred in clinical or related field

Job description

Description

The Field Clinical Specialist assists the Sales team, throughout North Houston, by providing technical, clinical and educational/training support. Responsibilities include but are not limited to; new patient/customer product demonstration/training, patient follow up, and support; assisting ASR’s and RSM’s with sales lead generation, and follow up and partnering with sales team in maintaining and enhancing a strong client relationship. This position reports to an Area Sales Manager while taking day to day instruction from sales representatives.

Responsibilities

• Serves as the primary resource for clinical support in the areas of patient selection, basic troubleshooting, device utilization, and patient follow-up for company products.
• Attends patient device implants and performs patient follow-up to assure success of implantation experience.
• Provides external staff education on bandage changes and other product related specifications.
• Provides timely product follow-up and support to patients and physicians and other staff as needed.
• Responds to customer needs and product complaints by developing creative and feasible solutions or collaborating with SPR team members.
• Supports sales representatives by meeting with existing and potential clients to identify their clinical needs, goals and constraints related to patient care and to discuss and demonstrate how company products can help them achieve their goals.
• Ensures facilities have clinical literature and other marketing collateral.
• Provides support for industry conferences/exhibits/labs as directed.
• Maintains a working knowledge of SPR products, competitive devices, and new or competitive techniques used in neuromodulation.
• Maintains open, effective communication with all personnel, customers, and other SPR employees.
• Demonstrates an ability to establish relationships with all pertinent account players, including patients, physicians, nurses, administrators, and the sales representatives and other internal team members supporting these accounts.
• May collaborate with internal partners to formally educate and train physicians and hospital/clinic personnel on technical matters relating to SPR products through conducting and coordinating in-person and remote training to include:
• One-on-one in-services
• Staff in-service educational programs
• Seminars and/or workshops for healthcare facilities
• Manages administrative tasks to include timely patient documentation and data collection in Salesforce.
• Remains current in all third-party accreditation requirements to ensure full access to each account.
• Complies with all aspects of the Corporate Compliance Program.
• Provides positive and constructive peer to peer guidance.
• May be expected to occasionally assist with cases outside of assigned geographic territories.
• Performs other related duties as assigned.

Requirements

• College degree preferred in a clinical or related field.
• Must have experience working with patients preferably in a clinical environment.
• Prefer 3-5 years of related clinical support experience.
• Proven record of achievement in a high-energy, fast-paced environment.
• High level of professionalism.
• Must have a valid driver’s license, good driving record and active vehicle insurance policy.
• Excellent interpersonal skills including both written and verbal communication skills.
• Ability to accept feedback and suggestions for continuous improvement.
• Must be flexible for work outside of normal business hours.

Beneficial Skills and Experience

• Prior experience in an Operating Room setting strongly preferred.
• Experience working with pain patients.
• Neuromodulation experience

Working Conditions

• Ability to get the job done in a “we-can-do” environment, allowing for flexible hours, depending upon the project and/or customer needs.
• Field based position.
• Significant travel within assigned territory – 75%. Occasional travel outside of assigned territory.

Why Join Our Team?

• Voted Top Workplace
• Competitive salary with company-paid medical, dental, and vision benefits
• High growth company with game-changing technology

SPR is a multi-state employer so the salary range may increase or decrease depending on location. Compensation will be commensurate with level of experience and training and pertinent education among other relevant business needs. This position is eligible for both annual company bonus and variable compensation based on territory and company performance. Benefits eligible team members will be offered competitive and affordable benefits such as medical, dental, vision, short- and long-term disability insurances, life insurance, 401k matching, paid time off, holiday pay, and wellness activities.

Salary Description
$70,000-$95,000 + quarterly bonuses, car allowance