Field Clinical Applications Specialist

Insight Molecular Diagnostics Inc; United States; À distance; USD 130 000 - 140 000; Plein temps

Résumé du poste

Insight Molecular Diagnostics (iMDx) is seeking a Field Clinical Applications Specialist to support RUO and IVD product strategy across Oncology and Transplant portfolios. You will train and troubleshoot at customer sites, drive adoption, and inform product development through market feedback.

The role is remote in the US, with up to 50% domestic travel and 10% international travel. A BS or higher in molecular biology is required and 3+ years of direct customer-facing experience is preferred.

Qualifications

• Strong technical knowledge of molecular diagnostics (RUO and IVD).
• Ability to support assay implementation, validation, training, and troubleshooting in clinical labs.
• Proven customer-facing experience and ability to translate complex results to stakeholders.

Responsabilités

• Provide primary support for clinical laboratories with training, validation, and troubleshooting of iMDx RUO/IVD products.
• Lead implementation of assays and clinical solutions at customer sites.
• Develop training materials and knowledge bases to support customers and sales teams.
• Build relationships with collaborators, decision-makers, and influencers within the clinical laboratory space.
• Travel up to 50% domestically and 10% internationally.

Connaissances

Technical & Clinical Expertise

Customer Focus

Problem Solving

Communication

Collaboration

Market Awareness

Formation

BS or higher in molecular biology

Description du poste

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Field Clinical Applications Specialist

Full Time Out Sales Remote, US

4 days ago Requisition ID: 1076

Salary Range: $130,000.00 To $140,000.00 Annually

Why Join iMDx

At Insight Molecular Diagnostics (iMDx), our mission is to democratize access to molecular diagnostic testing. At our heart, we are a science-driven organization focused on giving clinicians and researchers the diagnostic tools they need to help improve patient outcomes.

Join us and be part of a team that’s redefining what’s possible in healthcare.

Core Competencies

• Technical & Clinical Applications Expertise
  Demonstrates strong technical knowledge of molecular diagnostics, including RUO and IVD products, with the ability to support assay implementation, validation, training, and troubleshooting within clinical and research laboratory environments.
• Customer Focus & Customer Success
  Understands customer clinical and technical needs and provides responsive, solutions-oriented support to promote successful product implementation, adoption, and ongoing customer satisfaction.
• Problem Solving & Technical Troubleshooting
  Effectively identifies, evaluates, and resolves technical challenges. Uses sound judgment and a hands-on approach to develop practical solutions for customers and internal teams.
• Communication & Relationship Building
  Communicates technical and clinical information clearly and professionally while developing strong relationships with customers, laboratory partners, KOLs, decision-makers, and internal stakeholders.
• Collaboration & Adaptability
  Works effectively across functions and demonstrates a team-first mindset. Remains flexible in a fast-paced environment and is willing to step outside defined responsibilities when needed to support customers and organizational priorities.
• Strategic & Market Awareness
  Applies customer feedback, KOL insights, competitive intelligence, and knowledge of the oncology diagnostics landscape to help inform product strategy, training, customer support, and future development priorities.

Professional Experience

In this role, you’ll be part of a team responsible for developing, supporting, and executing the commercial RUO (Research Use Only) and IVD (In Vitro Diagnostics) product strategy across iMDx’s portfolio of Oncology and Transplant products. Working with the Product Market Development Team, you will develop long-term relationships with key decision-makers and influencers in the clinical laboratory, and research laboratory sphere of influence. Together, you will drive market intelligence to inform our product and clinical development roadmap to ensure that our products meet a market need and have the highest success of adoption in the RUO market. You will use your experience in the RUO space and market feedback to ensure we are building products that the market can use. You will be responsible for primary support for laboratories with training, validation, and troubleshooting for our iMDx products.

What You Bring To The Table

• Primary support for clinical laboratories with training, validation and troubleshooting for our iMDx products
• Leading the implementation of assays, products, and clinical solutions within customer sites
• Provide technical and applications assistance in response to customer inquiries
• Build and maintain relationships with iMDx collaborating partners, decision makers or potential influencers
• Help in building processes, training materials, and knowledge bases to better support customers using iMDx RUO products.
• Provide technical and application support for the sales team when needed.
• Identify and initiate programs/tactics of mutual interest to iMDx and KOLs, as appropriate.
• Disseminate KOL insights and intelligence across cross-functional partners to help develop new strategies, tactics, training, and customer service efficiency.
• Remain knowledgeable of the competitive environment and treatment paradigms within Oncology and how iMDx portfolio compares to the competitive landscape.
• Team player, innovative and strategic thinker, action-driven, flexible in changing direction and methods, thrive in a fast-paced environment.
• Strong interpersonal skills and the ability to effectively communicate with potential customers or partners
• A technically savvy individual who can assess customer clinical needs, implement training, and experimental approaches to ensure customer success
• 3+ years of direct customer facing experience.
• BS or advanced degree in a molecular biology or similar field.
• Highly customer focused individuals who can routinely inspire the larger organization
• Travel up to 50% Domestically and 10% Internationally
• You have a “do what it takes – no job is too small” team player and a positive attitude with a willingness to wear other hats and step in to perform and support other roles when needed.
• You have superb written and verbal skills and an exceptional ability to communicate clearly and professionally.
• A problem solver with a proven ability to overcome technical issues.
• Your organizational skills, attention to detail, and ability to multi-task are excellent.
• You like building effective internal and partner relationships including team members, clients, vendors, suppliers, and team members.

Physical Demands

• Standing, sitting, walking, bending, reaching, manual manipulation, and lifting 25 pounds.
• Ability to have full-body movement
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for at least 50% of a typical working day.