Field Claims Representative

Solera Holdings, LLC.; Wisconsin; On-site; USD 45,000 - 70,000; Full time

Job summary

Solera Holdings, LLC. is seeking a Field Claims Representative for virtual work in Wisconsin and Illinois. The role involves managing on-site inventory for property claims, coordinating with schedulers and managers, and conducting thorough walkthroughs to document total loss contents.

You will interact with insured parties, adjusters, and restoration professionals while maintaining safety standards and timely reporting. Travel to local sites is required.

Qualifications

• Strong problem solving and analytical skills.
• Excellent personal organization and leadership skills.
• Proficient with Microsoft Office Suite.
• Strong writing and communication skills.
• Ability to travel to site locations across geographic area.

Responsibilities

• Present in a professional manner both in personal and vehicle appearance.
• Coordinate with Scheduling team on scheduled and receiving assignments.
• Meet with insured, their POC, the adjuster, public adjuster, and/or restoration company onsite.
• Conduct a walkthrough and brief interview of the insured while taking photos of each room.
• Work independently to capture a complete inventory of the total loss contents.
• Complete reports and administrative duties within 24 hours of inventory completion.

Skills

Problem solving

Project management

Customer service

Interpersonal communication

Organizational skills

Travel readiness

Microsoft Office

Tools

Microsoft Office Suite

Job description

Field Claims Representative, Virtual WI/IL

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com

The Role

Conduct and manage on-site insurance property claim inventory assignments pursuant to SOS field inventory processes.

Complete all tasks assigned in a diligent manner consistent with department, facility or operational and corporate goals and objectives.

Assist in business development activities in conjunction with new and existing service offerings.

Promote, build, and maintain good customer relations with adjusters assist in retention and repeat use.

Communicate with your Field Manager and Service Manager on a daily basis with regards to operational issues and/or improvements.

Follow all standard operating and safety procedures, written and oral, at all times.

Ability and willingness to take on additional responsibilities as assigned.

What You'll Do

• Present in a professional manner both in personal and vehicle appearance.
• Ability to work in adverse conditions (post loss insurance claims).
• Perform work assignments in a safe and concise manner, following all Enservio safety standards.
• You will coordinate with our Scheduling team on scheduled and receiving assignments.
• You will meet with insured, their POC, the adjuster, public adjuster, and/or restoration company onsite.
• You conduct a walkthrough and a brief interview of the insured while taking overall photos of each room in the home/business.
• You will work independently capturing a complete inventory of the total loss contents throughout the home/business.
• You will be responsible for completing reports and administrative duties within 24 hours of completion of the inventory capture.

What You'll Bring

• Strong problem solving, project management skills while maintaining excellent customer service with client policyholder and insurance company claim staff.
• Proficient with Microsoft Office Suite.
• Strong problem solving and analytical skills.
• Strong interpersonal, writing and communication skills.
• Excellent personal organization and leadership skills.
• Results oriented with the ability to accomplish work in a team environment.
• Property and Casualty claim experience a plus.
• Restoration industry experience a plus.
• Ability to travel to site location in your geographic area.
• Ability to lift without any physical restrictions up to 30 pounds.
• Work independent of direct onsite supervision.
• Valid driver's license and reliable personal vehicle available for use
• Daily travel, both local and overnight.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.