Field Claims Representative

Texas Farm Bureau - Insurance Agents; College Station (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Texas Farm Bureau Casualty Insurance Company is seeking a Claims professional in Texas to investigate, evaluate, and settle claims while applying technical and human relations skills. The role requires handling calls, reporting to managers, and maintaining clear file documentation in a timely manner.

Experience with claims processes, a four-year degree, and an active Texas All Lines Adjuster license are needed. Travel and office-based work are expected in an agency environment.

Qualifications

• Four-year degree from an accredited college or university.
• All Lines Adjuster license for Texas or ability to obtain.
• Effective knowledge of basic computer applications, especially Microsoft Office.
• Strong verbal communication skills and the ability to work independently or in a team.

Responsibilities

• Investigate, evaluate, and settle claims to ensure fair, prompt settlements.
• Answer calls and complaints promptly.
• Identify potential fraud and report to appropriate units.
• Enter claim payments, reserves, and new claims into the computer system with proper documentation.
• Present cases and participate in claim committee discussions as needed.

Skills

Interpersonal skills

Office software

Organizational skills

Communication skills

Education

Bachelor's degree

All Lines Adjuster license (TX)

Job description

Company Name: Texas Farm Bureau Casualty Insurance Company | Department: Claims

MAJOR RESPONSIBILITIES AND AUTHORITY

• Confirm status of policy and coverage.
• Investigate, evaluate, and settle claims while applying technical knowledge and human relations skills to effect fair and prompt settlement of claims.
• Answer calls and complaints promptly.
• Investigate and submit coverage questions and Agents’ error and omission claims to the District Claims Manager.
• Submit required reports on each assigned claim to the District Claims Manager in a timely manner.
• Recognize the need for experts, including those from within or outside the company, and report that to the District Claims Manager.
• Advise the District Claims Manager of new lawsuits, counseling with the insured, exploring the possibility of settlement, and assist in the preparation of each case for defense as necessary.
• Recognize and thoroughly investigate Subrogation claims and make referrals to the Subrogation unit.
• Recognize potentially fraudulent claims and report to District Claims Manager and Special Investigations Unit in accordance with company guidelines.
• Evaluate, set, and recommend reserves consistent with company policies.
• Investigate and report accidental death claims, property protection claims, and payment to fire departments within established procedures.
• Assist in other areas as needed due to business necessity.
• Pay and process claims within designated authority level.
• Enter claim payments, reserves, and new claims into the computer system, using concise yet sufficient file documentation.
• Resolve complex, severe exposure claims using high service-oriented file handling.
• Complete and forward Claims department report to Underwriting.
• Present cases and participate in their discussion at claim committee meetings.
• Recommend and use structured settlement programs where appropriate.
• Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
• Submit monthly expense reports, monthly telephone bills, and other reports as requested.
• Contact or interview claimants, doctors, medical specialists, or employees to get additional information regarding claims.
• Participate in the training process as given in the Texas Claims Representative Training Process, so that the recommended schedule is followed, except when changes are made specifically at the request of the assigned District Claims Manager.
• Properly care for and maintain company equipment including car, cell phone, computer, etc.
• Achieve and maintain company standards and procedures.
• Comply with the Certified Fleet Operator requirements of the Company Driving and Safety Policy.
• Other duties as assigned.

MINIMUM POSITION QUALIFICATIONS

• Four-year degree from an accredited college or university.
• All Lines Adjuster license from the Texas Department of Insurance, maintained according to the licensing requirements set forth by the state of Texas or the ability to obtain.
• Acceptable credit rating.
• Effective knowledge of basic computer applications, especially Microsoft Office Suite.
• Effective interpersonal verbal skills, both face-to-face and over the phone.
• Ability to plan, organize, and complete detailed work independently or in a team environment.
• Valid Texas driver’s license and driving record at the time of hire which would not place the employee on probation, or disqualify the employee from Certified Fleet Operator Status, under the company Driving and Safety Policy.

PHYSICAL REQUIREMENTS

• Use of PC, telephone, copy machine, fax, and other office equipment over six (6) hours per day.
• Extended periods of sitting and concentrating.
• Regular bending, twisting, crouching, pulling, pushing, and reaching in an office or field environment.
• Regular physical activities, including lifting, carrying, and using a 35-pound ladder, as well as climbing on roofs.

WORKING CONDITIONS

• Subject to relocation.
• Occasional long, irregular work hours.
• Travel, including overnight travel, as required.
• Work to be conducted in an office environment owned or leased by company.