Field Claims Adjuster - Auto Damage - Burbank, CA

VetJobs; Burbank (CA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision plan

Paid time off

Job summary

Progressive is seeking an Auto Damage Claims Adjuster in Burbank, CA. You will serve as the point of contact for customers, directing and deciding the repair process from start to finish, and negotiate with body shops.

This field position includes a company car, occasional office reporting, and the opportunity to work independently while maintaining high standards of customer service, attention to detail, and conflict management.

Qualifications

• Must-have: four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Associate's degree plus three years relevant experience with one year appraisal/estimatics or insurance experience.
• Bachelor's degree plus one year appraisal/estimatics or insurance experience.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and ensure compliance with claims standards and local laws.
• Evaluate and handle claim payments and resolutions of claims.
• Review and determine validity of supplement requests.

Skills

Leadership

Conflict management

Customer service

Attention to detail

Negotiation

Education

High School/GED

Associate's degree

Bachelor's degree

Tools

Estimating software

Job description

Job Description

Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Location: Burbank, CA

Duties and responsibilities

Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines

Negotiate repair process with body shops

Document information related to the claim and make decisions consistent with claims standards and local laws

Evaluate and handle claim payments and resolution of claims without payments

Review and determine validity of any supplement requests

Auto req ID
481020BR

Minimum Education Required
High School/GED

Additional Qualifications/Responsibilities
Must-have qualifications

A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience

{OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience

{OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience

Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Preferred Qualifications
Extensive Estimating or Shop Experience

Compensation
$38.51 - $47.12/hour depending on experience

Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits
401(k) with dollar-for-dollar company match up to 6%

Medical, dental & vision, including free preventative care

Wellness & mental health programs

Health care flexible spending accounts, health savings accounts, & life insurance

Paid time off, including volunteer time off

Paid & unpaid sick leave where applicable, as well as short & long-term disability

Parental & family leave; military leave & pay

Diverse, inclusive & welcoming culture with Employee Resource Groups

Career development & tuition assistance

City* Burbank

State* California

Job_Category
Claims

Job Code
Ins Insurance

Affiliate Sponsor
Progressive