Field Claims Adjuster - Auto Damage

Progressive; Indio (CA); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

401(k) with company match

Medical / Dental / Vision

Wellness programs

Life insurance

Paid time off

Military / parental leave

Tuition assistance

Career development

Diversity & inclusion

Job summary

Progressive is seeking an auto damage claims adjuster to lead the repair process with customers and negotiate with body shops. This field role includes coordinating with shops, assessing liability, and handling claim documentation in line with standards and laws.

The position offers a company car and occasional office visits, with potential coverage beyond the immediate geographic area. Prior experience in appraisal or insurance is required.

Qualifications

• Minimum four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Associate's degree with three years relevant work experience including appraisal/estimating or insurance
• Bachelor's degree with one year appraisal/estimating or insurance experience

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Leadership

Conflict management

Attention to detail

Customer service

Education

Associate's degree

Bachelor's degree

Tools

Mitchell's Estimating Software

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Location

Inland Empire territories of Redlands / Palm Springs / Indio

Duties and responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Must-have qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Preferred Qualifications

• Extensive Estimating Experience Strongly Preferred
• Proficiency with Mitchell's Estimating Software Strongly Preferred
• Prior Non-Network Estimating Experience Preferred

Compensation

• You'll be paid $35.29 - $43.17/hour depending on experience
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.