Field Claims Adjuster - Auto Damage

Progressive Insurance; Illinois; On-site; USD 67,000 - 82,000; Full time

Benefits offered by this job

401(k) with match up to 6%

Medical, dental & vision

Wellness & mental health programs

Life insurance

Paid time off

Job summary

Progressive Insurance is seeking an auto damage claims adjuster to act as the primary contact for customers, guiding the repair process from start to finish.

This field role involves independent work, collaboration with body shops, and occasional office reporting. Compensation includes base pay plus a gainshare incentive up to 16% and strong benefits. Experience with estimating or insurance is essential.

Qualifications

• Four years of relevant work experience with one year appraisal/estimatics or insurance experience (OR) Associate's degree with three years relevant experience and one year appraisal/estimatics or insurance experience (OR) Bachelor's degree with one year appraisal/estimatics or insurance experience.
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards/policies.
• Estimating experience and/or an insurance background is required.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set timelines.
• Negotiate repair process with body shops and document claim information.
• Make decisions aligned with claims standards and local laws; review supplement requests.
• Evaluate and handle claim payments and resolution of claims without payments.
• Assist in ensuring accurate and fair claim outcomes while upholding company policies.

Skills

Leadership

Conflict management

Attention to detail

Customer service

Education

Associate's degree

Bachelor's degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Duties And Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Must-have Qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies
• Must have estimating experience and/or an insurance background.

Compensation

• $66,800 - $81,600 based on experience
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Physical Requirements And Working Conditions

• Individual will work in the field, office, body shop, network shop, or service center environment and at time be expected to lift, bend stretch, walk, crouch, twist and/or lay on floor.
• Exposure to fumes, dust and odors from chemicals/solvents typically found in body shops.
• Must be able to move and/or lift 20 lbs.
• Involves standing and walking around the room to monitor work (e.g., training).
• Requires long periods of standing (e.g., mailroom).
• Involves frequent driving.
• Required to climb, balance, stoop, crouch and crawl.

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.