Field Case Manager

City of Chesapeake Virginia; Chesapeake (VA); On-site; USD 56,000 - 74,000; Full time

Job summary

City of Chesapeake Virginia is seeking a Field Case Manager in Chesapeake, VA. The role involves field-based outreach, developing individualized treatment plans, and coordinating services for individuals with serious mental illness.

Ideal candidates hold a bachelor’s degree in social work, counseling, or psychology, with a master’s degree for some programs, and at least two years of related experience. A valid driver’s license and relevant certifications are required.

Qualifications

• Requires a bachelor’s degree in social work, counseling, psychology, or a closely related field; master’s degree required for some programs.
• Minimum of two years of related full‑time experience.
• Must have valid driver’s license and driving record compliant with City Driving Standards; QMHP or QIDP certification and multiple certifications within set timelines.

Responsibilities

• Develops and implements an individual program for service recipients including referral and coordination of care/services or placement, and/or direct therapy.
• Provides community-based case management, vocational, and housing support, crisis stabilization/intervention, and skill-building activities.
• Serves as liaison between service recipients and other care providers such as physicians and therapists.
• Documents all services in the electronic medical record system.
• Develops individualized treatment plans that respond to the needs of the person served and coordinates service delivery that coincides with the treatment plan.
• Attends scheduled staff meetings and ACT daily team meetings to review and plan services.
• Performs other related duties as assigned.

Education

Bachelor’s degree in social work, counseling, psychology, or a closely related field

Master’s degree in Social Work, Counseling, or Rehabilitation

Job description

Field Case Manager

Location: 224 Great Bridge Blvd, Chesapeake, VA.

Job Type: Full Time

Posting Type: Public

Number of Vacancies: 1

Department: CHES INT BEHAV HEALTHC

Division: CIBH MENTAL HLTH SVC

Requisition Number: 2026186

Hours Worked per Week: 40

Work Schedule: Monday-Friday 8:00am-4:30pm with rotating on call, evening, weekend, and holiday responsibility.

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Position Driving Requirement: Occasional

Pay Grade: GE11

Pay Basis: Semi-Monthly

Starting Salary: $55,854+
Actual starting salary depends on education, experience and credentials.

Medical Marijuana: In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law-enforcement officer/deputy.

Job Description

Chesapeake Integrated Behavioral Healthcare ( CIBH ) Assertive Community Treatment ( ACT ) team is looking for a Field Case Manager who’s ready to step into the field, think on their feet, and make a real impact with individuals living with serious mental illness. This Field Case Manager role isn’t traditional outpatient therapy. This is hands‑on, life‑changing work.

As a Field Case Manager, you’ll meet people where they are—literally. Homes, shelters, streets, and community settings become your “office” as you help individuals stabilize, recover, and reclaim independence.

• Develops and implements an individual program for service recipients including referral and coordination of care/services or placement, and/or direct therapy; ensures access to resources, services, and support for family.
• Provides community-based case management, vocational, and housing support, crisis stabilization/intervention, and skill-building activities.
• Serves as liaison between service recipients and other care providers such as physicians and therapists.
• Provides service techniques including rapport‑building strategies, facilitating meeting basic needs, and motivational interviewing techniques.
• Documents all services in the electronic medical record system.
• Maintains records for area of responsibility in accordance with departmental, state, and federal regulations, laws, policies, and procedures; processes daily paperwork including progress notes, insurance forms, daily time sheets, service logs, and billing reports.
• Develops individualized treatment plans that respond to the needs of the person served and coordinates service delivery that coincides with the treatment plan.
• Enhances professional development to incorporate evidence‑based best practices in rendering individual care.
• Attends scheduled staff meetings and ACT daily team meetings to review and plan services.
• Performs other related duties as assigned.
• Serves as ALPHA personnel to staff city shelters when opened/needed.

The ideal Field Case Manager is adaptable, community-oriented, organized, and passionate about helping individuals living with serious mental illness achieve stability and independence.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications

Vocational/Educational Requirement: Requires a bachelor’s degree in social work, counseling, psychology, or a closely related field or other degree as approved by the Virginia Department of Health Professions. A master’s degree in Social Work, Counseling, or Rehabilitation is required for some assigned programs.

Experience: In addition to satisfying the vocational/educational standard, this class requires a minimum of two years of related, full‑time equivalent experience.

Special Certifications and Licenses: Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards. Requires a Qualified Mental Health Professional (QMHP) or Qualified Intellectual Disability Professional (QIDP) certification and highest Part C standards within 6 months of hire; CPR, First Aid and medication administration certifications within 3 months of hire, Certified Substance Abuse Counselor (CSAC) certification upon hire, Case Management Modules and Intellectual Disabilities Workbook completed within thirty days of hire, Part C Early Intervention Certification within six months of hire, and/or Pre‑Screening Certification within 6 weeks of hire (12 weeks for part-time staff).

Special Requirements: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• Master’s degree in psychology, social work, counseling or a closely related field, or other Human services degree as approved by the Virginia Department of Health Professions.
• Experience in Assertive Community Treatment ( ACT )
• Experience with supported employment and vocational training
• Experience with providing case management services

Job Open Date 09/16/2026

Job Close Date 10/08/2026

Open Continuous No

Professional References

Please provide contact information for professional references.

Supplemental Questions

• * Do you possess a valid driver's license and a driving record that is in compliance with the City’s Driving Standards? Please review position requirements for details.
  • Yes
  • No
• * Do you have a QMHP certification or Higher? Please list your certification credentials below.

  (Open Ended Question)