Field Care Manager - Lake County

Molina Healthcare; Naperville (IL); On-site; USD 52,000 - 102,000; Full time

Job summary

Molina Healthcare is seeking a Care Manager in Naperville, IL to coordinate member care and collaborate with a multidisciplinary team. You’ll support care across the continuum, conduct visits, and ensure progress toward outcomes within regulatory timelines.

The role emphasizes proactive outreach, independence, and strong communication skills. A valid driver’s license and travel readiness are required, with competitive benefits and equal opportunity employment.

Qualifications

• 2+ years in health care, ideally care management.
• License/certification required only if state contract dictates.
• Valid driver's license and reliable transportation for travel.
• Knowledge of community resources.
• Ability to work independently and manage time.
• Excellent communication and problem-solving skills.
• Proficiency with Microsoft Office.
• Bachelor's degree in a health care field may be required per state.

Responsibilities

• Complete member assessments within timelines and determine eligibility for care coordination based on triggers.
• Develop and implement member care plans with member, caregiver, physician, and other health professionals.
• Conduct telephonic, in-person, or home visits as required.
• Monitor care plans, document interventions and adjust as needed.
• Maintain ongoing member caseload with regular outreach.
• Promote integration of services including behavioral health and LTSS.
• Facilitate interdisciplinary care team (ICT) meetings.
• Educate, support and motivate change during member contacts.
• Assess barriers to care and assist members to address concerns.
• Collaborate with licensed care managers as needed.
• Travel may be required (25-40%) depending on state/contractual requirements.

Skills

Care coordination

Care management

Communication

Office software

Education

Bachelor's degree in health care field

Tools

Microsoft Office

Job description

JOB DESCRIPTION Job Summary

Provides support for care management/care coordination activities and collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum. Strives to ensure member progress toward desired outcomes and contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

• Completes assessments of members per regulated timelines and determines who may qualify for care coordination/care management based on triggers identified in assessments.
• Develops and implements care plan in collaboration with member, caregiver, physician and/or other appropriate health care professionals and member support network to address member needs and goals.
• Conducts telephonic, face-to-face or home visits as required.
• Performs ongoing monitoring of care plan to evaluate effectiveness, document interventions and goal achievement, and suggest changes accordingly.
• Maintains ongoing member caseload for regular outreach and management.
• Promotes integration of services for members including behavioral health, long-term services and supports (LTSS), and home and community resources to enhance continuity of care.
• Facilitates interdisciplinary care team (ICT) meetings and informal ICT collaboration.
• Uses motivational interviewing and Molina clinical guideposts to educate, support and motivate change during member contacts.
• Assesses for barriers to care, provides care coordination and assistance to member to address concerns.
• Collaborates with licensed care managers/leadership as needed or required.
• 25- 40% estimated local travel may be required (based upon state/contractual requirements).

Required Qualifications

• At least 2 years experience in health care, preferably in care management, or experience in a medical and/or behavioral health setting, or equivalent combination of relevant education and experience.
• Clinical licensure and/or certification required ONLY if required by state contract, regulation, business operating model, or state board licensing mandates.
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law.
• Demonstrated knowledge of community resources.
• Ability to operate proactively and demonstrate detail-oriented work.
• Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations
• Ability to work independently, with minimal supervision and self-motivation.
• Ability to demonstrate responsiveness in all forms of communication, and remain calm in high-pressure situations.
• Ability to develop and maintain professional relationships.
• Excellent time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change.
• Excellent problem-solving and critical-thinking skills.
• Strong verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.
• In some states, a bachelor's degree in a health care related field may be required (dependent upon state/contractual requirements).

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $25.2 - $49.15 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.