Field Broadband Install & Service Technician II

Frontier Communications Corporation; Muskegon (MI); On-site; USD 28,764 - 50,502; Full time

Job summary

Frontier Communications is seeking a Sales & Service Technician II (Field Install & Repair) in Muskegon, MI to install, maintain, and repair network facilities from station equipment to line cards. The role includes servicing residential and business broadband, IP networking gear, and fiber-related devices.

You will climb poles, drive frequently, travel moderately, and work outdoors in varying weather. Must be able to read service orders and use testing equipment, while providing customer-facing

Qualifications

• High School Diploma or equivalent.
• Experience in telecommunications installation and maintenance.
• Basic keyboard and software skills.
• Must complete pole climbing certification.
• Must complete company provided training and demonstrate ability to complete full installs.
• Ability to work independently and face-to-face with customer.
• Ability to work outdoors in adverse weather conditions and in isolated or confined spaces.
• Valid driver's license; CDL preferred.
• Must be available for flexible scheduling, holidays, after hours and call-outs.
• Tests: Results obtained in standard tests for this position must meet minimum requirements established by the Company.

Responsibilities

• Driving: Frequent
• Travel: Moderate
• Install and maintain inside wire for residential/business broadband (HSI/Video) service
• Install an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways.
• Install all wiring, and equipment as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS, Residential Gateways, and HSI, and business class routers
• Performs all types of cable construction and maintenance work associated with all network facilities; including repairs on conduit and manholes, cross-connections to switching equipment, removing and replacing line cards in central office/pair gain units
• Read and understand service orders and trouble tickets, outside plant drawings, circuit diagrams and electrical schematics
• Perform maintenance repair and preventable maintenance on buried, aerial and underground cable/fiber using various plant elements
• Performs Aerial work that requires work to be performed from pole climbing, ladder, and bucket trucks.
• Place aerial and buried plant and service drops
• Navigate web, set up Business/Residential computers and demonstrate to customers
• Support and actively participate in the promotion of Company products and services
• Must be able to adapt to changes in the business that include advances in technology and new skills and procedures
• Aids/assists other departments and contractors as required; be self-motivated; mentor co-workers; follow through on assignments in a timely manner

Skills

Pole climbing

Customer facing

Independence

Driving

Education

High School Diploma or Equivalent

Tools

Cable Locator

Hand Tools

Test Equipment

Fiber Optic Testing Equipment

Laptop

Job description

Frontier Communications is seeking a Sales & Service Technician II (Field Install & Repair) in Muskegon, MI to install, maintain, and repair network facilities from station equipment to line cards. The role includes servicing residential and business broadband, IP networking gear, and fiber-related devices.

You will climb poles, drive frequently, travel moderately, and work outdoors in varying weather. Must be able to read service orders and use testing equipment, while providing customer-facing