Field Battery Performance Specialist – East Territory

Jobtailor; Connecticut; On-site; USD 110,000 - 140,000; Full time

Job summary

Jobtailor in the United States—Connecticut region is seeking a Senior Market Operations Analyst to drive battery program performance across assigned markets. You will analyze revenue, member experience, service consistency, and provider execution, then translate findings into actionable improvements.

You will partner with Fleet, Operations, and cross-functional teams to identify barriers, prioritize initiatives, and support revenue growth and market expansion while ensuring compliance and high

Qualifications

• Minimum 5 years of experience in automotive service, roadside assistance, or fleet operations.
• Experience analyzing operational or sales performance data and influencing leaders across multiple markets.
• Experience supporting revenue growth, service consistency, or process improvement.
• Valid driver’s license with satisfactory driving record.
• Strong business analysis and problem-solving skills.
• Ability to travel frequently within assigned territory.
• Residency within commutable distance from the territory.

Responsibilities

• Lead analysis of battery program performance across assigned markets, including revenue, member experience, and provider execution indicators.
• Identify barriers in market conditions and provider performance.
• Develop market-level performance improvement strategies and recommendations.
• Advise managers and leadership on trends, risks, opportunities, and actions.
• Develop field operating routines, dashboards, and scorecards.
• Support rollout of new battery tools, pilots, and revenue opportunities.
• Collaborate with cross-functional teams across Fleet, Operations, Finance, Marketing, and Training.

Skills

Market Performance Analysis

Operational Diagnosis

Leadership-Through-Influence

Data Interpretation

Project Management

Education

Bachelor’s degree in business/operations/analytics or related field

Tools

Microsoft Office

Data Reporting Tools

Collaboration Tools

Job description

• Lead analysis of mobile battery performance across assigned markets, including sales, conversion, revenue, member experience, service consistency, inventory, warranty, and provider execution indicators
• Evaluate Fleet and Service Provider Partner market conditions to identify operational, sales, compliance, process, equipment, inventory, capability, and provider-performance barriers
• Prioritize markets, providers, and performance issues for review and escalation based on business impact, revenue opportunity, member impact, risk, and leadership priorities
• Develop market-level performance improvement strategies and corrective-action recommendations
• Advise managers, Fleet leaders, Territory Managers, Market Managers, and provider leadership on trends, risks, opportunities, and recommended actions
• Interpret mobile battery program standards, sales expectations, service requirements, inventory practices, warranty procedures, and provider operating expectations
• Conduct field visits, provider assessments, operational reviews, and ride-along observations
• Develop field operating routines, reporting cadences, scorecards, provider review templates, and performance dashboards
• Support battery sales plans, market expansion planning, provider engagement strategies, and initiatives to increase revenue, profitability, penetration, and member satisfaction
• Assess capability gaps and recommend training strategies and development support
• Assess inventory, supply practices, service readiness, equipment utilization, and operational workflows
• Prepare written analyses, market summaries, provider-readiness assessments, and leadership recommendations
• Monitor improvement plans and advise leadership on escalation, resource alignment, provider engagement, process modification, or operational intervention
• Support rollout and evaluation of new battery tools, technology, processes, pilots, revenue opportunities, and program changes
• Collaborate with Automotive Operations, Dispatch Operations, Roadside Assistance Call Center Operations, Club Assist, Car Care, Distribution Administration, Finance, Procurement, Marketing, Training, and other partners
• Perform other related duties consistent with market-level business analysis, advisory decision-making, and battery program performance improvement

Requirements

• Bachelor’s degree in business, operations, automotive management, sales management, analytics, or related field preferred
• Equivalent combination of education and progressively responsible experience may be considered
• Minimum 5 years of experience in automotive service, roadside assistance, fleet operations, provider network management, sales performance management, market operations, vendor / partner oversight, or related business operations role preferred
• Demonstrated experience analyzing operational or sales performance data, identifying systemic business issues, developing recommendations, and influencing leaders or partners across multiple markets or teams
• Experience supporting revenue growth, service consistency, provider performance, process improvement, training strategy, compliance improvement, or operating-standard implementation preferred
• Valid driver’s license with satisfactory driving record required
• Strong business analysis, market performance assessment, operational diagnosis, and problem-solving skills
• Ability to exercise discretion and independent judgment regarding battery revenue, service delivery, provider performance, program effectiveness, compliance risk, and member experience
• Ability to interpret performance data, identify trends, distinguish systemic barriers from isolated execution gaps, and develop practical recommendations
• Leadership-through-influence capability across Fleet, SPP, and cross-functional leaders
• Strong written and verbal communication skills, including leadership-ready summaries and recommendations
• Strong organizational, project management, prioritization, and follow-through capabilities
• Ability to translate strategic priorities into market-level operating plans, provider engagement routines, performance measures, and leadership recommendations
• Working knowledge of Microsoft Office applications and data, reporting, and collaboration tools
• Flexibility to adapt to changing operational conditions
• Candidate must reside within a commutable distance from the assigned territory
• Ability to travel frequently throughout the assigned territory

Core Competencies

Demonstrates expertise in market performance analysis, operational diagnosis, and strategic recommendations to enhance battery program effectiveness and provider performance. Proficient in developing performance improvement strategies and collaborating with cross-functional teams to drive revenue growth and service consistency.

Highest-signal resume keywords

• Market Performance Analysis
• Operational Diagnosis
• Revenue Growth Support
• Leadership-Through-Influence
• Strong Written And Verbal Communication

ATS Optimization Keywords

Hard Skills

• Business Analysis
• Sales Performance Management
• Process Improvement
• Data Interpretation
• Performance Measurement

Soft Skills

• Problem-Solving
• Organizational Skills
• Project Management
• Prioritization
• Flexibility

Certifications & Qualifications

• Valid Driver’s License

Industry Keywords

• Automotive Service
• Fleet Operations
• Provider Network Management
• Market Operations
• Compliance Improvement

Tools & Technologies

• Microsoft Office Applications
• Data Reporting Tools
• Collaboration Tools