FIELD-BASED MAINTENANCE TECHNICIAN

∙ Elijah House Foundation; New Orleans (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

Dollar General seeks a Field-based General Maintenance Technician to support maintenance across assigned store locations. You will respond in person to maintenance tickets and perform preventative tasks, traveling regularly to sites and coordinating with store leadership on simple repairs.

You will document asset information in the CMMS, educate leadership on best practices, and help ensure equipment longevity. Occasional after-hours work may be required based on urgent repairs.

Qualifications

• Problem-solving abilities to identify and support entry-level repairs.
• Basic computer knowledge.
• Clear communication with all levels of staff and leadership.
• Strong commitment to customer service.
• Ability to manage multiple priorities in a field environment.
• Store retail experience is a plus.
• Ability to lift 50 lbs+ (e.g., mulch).

Responsibilities

• Travel to specified Dollar General locations to address maintenance concerns.
• Troubleshoot and document asset information for on-site service projects.
• Guide store leadership on basic operational solutions and preventative maintenance.
• Support entry-level maintenance including light exterior grounds tasks and safety equipment reviews.
• Document tickets and resolve within established timeframes.
• Provide on-site training to address root causes when necessary.
• May require occasional after-hours work based on repair urgency.
• Perform on-site checklists to determine preventative maintenance vs. minor repairs and educate leadership.

Skills

Problem-solving

Communication

Customer service

Travel readiness

Multitasking

Retail experience

Lifting***

Education

High School Diploma

Tools

CMMS

Job description

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

Job Details

GENERAL SUMMARY:

This field-based General Maintenance Technician is responsible for supporting the maintenance function of assigned Dollar General stores within a geographic area. The responsibilities of the role include immediate in-person response to resolve maintenance tickets of their assigned Dollar General locations, which includes proactive assessment of preventative maintenance.

Expectation is daily support through commuting to the site/store location, while partnering with store leaders to identify and address entry level maintenance repairs to include preventative maintenance. The General Maintenance Technician will be responsible for educating store leaders on maintenance best practices to ensure longevity of coolers, freezers, and equipment. The role will utilize the Computer Maintenance Management System (CMMS) to document, communicate, and interact with key business partners.

Interaction with all levels of operational leadership (Store Managers, DM’s, RDs, DVPs,) with occasional interaction with the most senior levels of leadership (SVPs and EVPs) and external venders/maintenance service providers. The role is responsible for advancing the mission of customer service and brand growth through the execution of Dollar General’s maintenance standards.

DUTIES and ESSENTIAL JOB FUNCTIONS

DUTIES and ESSENTIAL JOB FUNCTIONS:

• This field-based position is deployed to specific Dollar Generals, through an internal ticketing system to problem solve entry level maintenance concerns, preventative maintenance, and assessment of safety equipment on an as-needed basis.
• The General Maintenance Technician is responsible for traveling to the sites where maintenance concerns have been reported by store leadership.
• The individual must troubleshoot, collect and verify asset information for on-site service projects within the assigned operating district, which includes but is not limited to guiding leadership on operational solutions, preventative maintenance and supporting entry level repairs.
• The General Maintenance Technician will also be responsible for supporting entry level maintenance, which includes but is not limited to light exterior grounds support and assessing safety equipment in alignment with local ordinances.
• Tickets will be expected to be appropriately documented and resolved within a designated time frame to meet the needs of the business.
• Perform training to root cause of issues, when necessary.
• Occasional after-hours work may be required based upon the urgency of the repair.
• While on-site, perform checklist to determine if preventative maintenance or small maintenance activities can be completed and educate store leadership on operational processes.

Qualifications

KNOWLEDGE and SKILLS:

• Exceptional problem-solving skills with the ability to identify and support entry level repairs
• Basic computer knowledge
• Ability to communicate effectively at all levels – Senior Executives, Organization, External
• Unbridled commitment to customer service
• Ability to work with multiple priorities
• Previous Store Management/ retail experience (preferred)
• Lifting language requirements – 50 lbs+ (i.e: mulch)

WORK EXPERIENCE and/or EDUCATION:

• High School Diploma or applicable experience
• Active Driver’s License
• Willingness to travel up to 100%
• Ability to pass a Motor Vehicle Background Check

Dollar General Corporation is an equal opportunity employer.