Field-Based Family Support Navigator

Pacific Health Group; Santa Rosa (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Pacific Health Group in Santa Rosa, CA is seeking a Client and Family Support Specialist to work in the field, helping families navigate behavioral health services and access community resources.

You will partner with FSP teams, provide education, coordinate ISP planning within 30 days, and travel locally to community sites, clinics, and partner organizations to support clients and families.

This role values lived experience and strong communication to empower families.

Qualifications

• High school diploma or equivalent; an Associate’s or Bachelor’s degree is preferred.
• Minimum of 2 years of experience in community health, social services, or related field.
• Shared lived experience of program families is highly prioritized.
• Knowledge of behavioral health systems, local resources, and social determinants of health.
• Strong communication, cultural competency, and interpersonal skills; ability to engage clients and families.

Responsibilities

• Engage families and coordinate with the client and their FSP team to develop a family-inclusive ISP within 30 days of enrollment.
• Provide guidance on accessing all levels of care within the Sonoma County DHS-BHD, including Specialty Mental Health Services and DMC-ODS services.
• Connect families to community resources such as housing assistance, food security programs, and employment services with closed-loop referrals.
• Provide information, advocacy, and direct support regarding legislation, legal processes, and formal grievance processes through the DHS-BHD Patients’ Rights Advocate.

Skills

Strong communication

Interpersonal skills

Cultural competency

Lived experience of program families

Documentation proficiency

California Driver’s License

Education

High school diploma or equivalent

Associate’s degree preferred

Bachelor’s degree preferred

Job description

Pacific Health Group in Santa Rosa, CA is seeking a Client and Family Support Specialist to work in the field, helping families navigate behavioral health services and access community resources.

You will partner with FSP teams, provide education, coordinate ISP planning within 30 days, and travel locally to community sites, clinics, and partner organizations to support clients and families.

This role values lived experience and strong communication to empower families.