Field-Based Community Health Worker (CHW)

Optum; Albuquerque (NM); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits

401k contribution

Equity stock purchase

Job summary

UnitedHealth Group in Albuquerque seeks a Field-Based Community Health Worker to act as a trusted liaison among members, the care team, and community resources. You’ll help medically and socially complex individuals overcome barriers, navigate services, and build skills to manage their health.

The role involves home visits, HRAs, care planning, and education to improve health literacy and self-management while supporting connections to primary care and behavioral health services.

Qualifications

• High School Diploma or GED required.
• Knowledge of local cultures, values and resources.
• Valid US driver’s license and reliable transportation.
• Ability to travel locally up to 50% of the time.
• Basic computer skills for email, apps and data entry.

Responsibilities

• Build trusting relationships with members using culturally sensitive, person-centered approaches.
• Conduct home visits, HRAs and social assessments.
• Identify care barriers and connect to community resources and benefits.
• Collaborate with care teams to develop plans and goals.
• Educate members to improve health literacy and self-management.
• Support engagement with primary care, behavioral health and medications.
• Assist with post-discharge follow-up and link to services.
• Strengthen social supports and promote independence.

Skills

Computer skills

Cultural competence

Driver's license

Local travel

Education

High School Diploma/GED

Job description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

We are seeking a Field-Based Community Health Worker (CHW) to serve as a trusted liaison between members, the care team, and community resources. This role works primarily in the community, helping medically and socially complex members overcome barriers to care, navigate healthcare and social services, and build the skills needed to manage their health.

Primary Responsibilities:

• Build trusting relationships with members using culturally sensitive and person-centered approaches
• Conduct home visits, social assessments, and Health Risk Assessments (HRAs)
• Identify barriers to care and connect members with community resources and benefits
• Collaborate with the interdisciplinary care team to develop care plans and member goals
• Educate and empower members to improve health literacy and self-management
• Support engagement with primary care, behavioral health, substance use treatment, and medication needs
• Assist with post-discharge follow-up and connections to social and community services.
• Help members strengthen social supports and achieve greater independence and self-advocacy

Required Qualifications:

• High School Diploma/GED
• Demonstrated intermediate computer skills, including email, applications, and data entry
• Demonstrated knowledge of local community cultures, values, and available resources
• Valid U.S. driver's license and reliable transportation
• Ability to travel locally up to 50% of the time

Preferred Qualifications:

• CHR/CHW certification
• LPN, CNA/Home Health Aide, or Certified Medical Assistant credential
• 2+ years of field-based or care management experience
• Managed care experience and knowledge of Medicare and/or Medicaid populations
• Experience working with behavioral health or substance use disorders

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 - $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.