Field-Based Community Health Navigator II

Horizontal 2; Fresno (CA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

MedZed is seeking a Community Health Navigator II to manage complex member cases in a hybrid/remote environment. The role focuses on field outreach, assessments, and care plan development to re-engage members with primary care services.

You will perform door knocks, visits, and phone outreach to enroll new members, coordinate with health plans, and document in Salesforce Health Cloud. Bilingual Spanish is required.

Qualifications

• 2+ years’ experience in ECM, case management, or community health.
• Demonstrated excellence in documentation and compliance.
• Bilingual Spanish required.
• Ability to manage complex psychosocial and medical needs.
• Curious and relentless nature.
• Commitment to outreach via phone and in-person to enroll new members.

Responsibilities

• Manage an ECM caseload up to 55+ members.
• Complete initial and follow-up ECM assessments including Primary, Secondary, PHQ-9, and required reassessments.
• Support development and updates of individualized Care Plans
• Calls, field visits, and door knock to provide care and enroll new members.
• Build and maintain a member panel through consistent outreach.
• Coordinate referrals to health plans, providers, and community-based resources.
• Document timely, accurate, and compliant case notes in Salesforce Health Cloud and health plan portals, as necessary.
• Participate in interdisciplinary case conferences and team huddles
• Escalate complex or high-risk member needs appropriately.
• Maintain compliance with CalAIM, DHCS, and health plan requirements.
• Meet outreach, engagement, and documentation standards.
• Attend required training and professional development.
• Support audit readiness and data tracking activities.
• Comply with all company policies and administrative requirements

Skills

ECM experience

Documentation & compliance

Bilingual Spanish

Outreach capability

Complex needs management

Education

High School Diploma or equivalent

Job description

MedZed is seeking a Community Health Navigator II to manage complex member cases in a hybrid/remote environment. The role focuses on field outreach, assessments, and care plan development to re-engage members with primary care services.

You will perform door knocks, visits, and phone outreach to enroll new members, coordinate with health plans, and document in Salesforce Health Cloud. Bilingual Spanish is required.